Remote Patient Care Specialist

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

We are currently searching for a Remote Patient Care Specialist. This is a fully remote role, you must reside in the United States.

What you’ll do:

The Remote Patient Care Specialist works to enhance patient satisfaction and clinician efficiency through a collaborative approach to patient care. Position is 100% remote and supports the local care team by conducting pre-visit planning and patient care support to ensure all needed information is available at the patient’s appointment. Care opportunities are identified, and patient outreach and scheduling conducted when needed.

General Duties and Responsibilities

• Responsible for conducting pre-visit planning, outreach, scheduling and verification activities for preventive services, care gaps, immunizations, medication reconciliation and Annual Wellness Visits (traditional Medicare, Medicare Advantage and commercial)
• Conducts chart reviews and ensure all diagnostic results, specialists reports, medication refills and other clinical requests/orders are complete and available for the provider; When necessary, call to obtain results; note any missed diagnostic tests or specialist referrals
• Review available insurance payor reports to identify gaps in care, medication adherence opportunities and document care opportunities in the medical record as a pre-visit note
• Uses sound clinical judgement to ensure medical record is fully prepared for the physician at the time of the patient’s visit
• As needed, pre-registers patients including collecting and/or updating patient demographic and billing information, verifying insurance coverage, etc.
• Maintain a current and working knowledge of HEDIS quality measure specifications, care requirements and eligibility specifications associated with different types of wellness visits
• Strong collaboration with the practices through effective communication, compassion, and appropriate judgement in patient care
• Excellent communication and advanced organizational skills are required
• Informs patient of any/all necessary pre-procedure preparations, as directed by the practice or per written practice protocols
• Works closely and coordinates with hospital case managers to schedule discharged patients for a post-discharge appointment, conduct transitional care call within 48 hours post discharge, ensures discharge summary is available and documented in the medical record

What you’ll need

• Associate’s degree or Medical Assistant formal training preferred
• 5+ years’ experience required preferably in a physician office/ambulatory setting
• Certified Medical Assistant
• Strong organizational skills
• Ability to work in a team environment
• Computer Skills: Excel, Word, Outlook, Medical Billing Software Systems
• Excellent communication skills and ability to work in a team environment.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Why choose us:

As a team member of the Remote Care Team, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Pay Range: $17 – 20/hour The final agreed upon compensation is based on individual education, qualifications and experience.

Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran