Senior Customer Success Manager

Join Our Team: Senior Customer Success Manager

Who We Are

At Property Meld, we’re on a mission to radically improve property maintenance operations through intelligent maintenance solutions. If you’ve ever experienced the frustration of waiting on a rental repair, you know how inefficient the process can be. We believe it doesn’t have to be this way.

We’re looking for a Senior Customer Success Manager who thrives in a fast-paced, data-driven, and outcome-focused environment. This role is designed for a strategic thinker who can influence customer behavior, leverage analytics to drive business results and ensure customers maximize the value of our platform.

This is an in-office role at Property Meld HQ in Rapid City, South Dakota.

What You’ll Own & Influence

Influence Business Outcomes & Drive Performance

Manage a Book of Business Representing ~$2M in Annual Recurring Revenue (ARR) – executing strategies to drive adoption, retention, and expansion.

Increase Product Utilization – Ensure customers adopt best practices, maximize efficiency, and drive measurable ROI.

Guide Customers to Operational Maturity – Move them from implementation to optimization by influencing decision-making, workflows, and internal processes.

Proactively Identify Risks & Opportunities – Use data insights to anticipate challenges, address churn risks, and create upsell opportunities.

Navigate High-Stakes Conversations – Confidently challenge assumptions, influence executive-level stakeholders, and drive action.

Improve Customer Performance – Ensure customers aren’t just using Property Meld—they’re winning with it.

Who You Are & What You Bring

Strategic & Data-Driven

• You make decisions based on data, trends, and measurable impact.
• You use metrics to influence customer adoption and revenue expansion.
  
  

Proven Experience Driving Business Outcomes

• 4+ years of experience in customer success, revenue operations, or strategic consulting.
• Managed a book of business of at least $2M ARR, driving adoption, retention, and expansion.
• Track record of executing strategies that reduce churn and increase customer lifetime value (LTV).
  
  

High-Level Influence & Persuasion

• You own the narrative—guiding customers through ambiguity and influencing them to take action.
• You can present data-backed insights, handle objections, and drive alignment at the executive level.
  
  

Ability to Execute in a Fast-Paced, Scaling Environment

• You thrive in high-growth, high-accountability settings with shifting priorities.
• You can pivot quickly, adapt strategies, and push through obstacles.
  
  

Sales & Growth Mindset

• You identify opportunities for upsells, expansions, and contract renewals.
• You understand how customer retention ties directly to business revenue and work proactively to influence it.
  
  

Why You’ll Love It Here

Compensation

• On-target earnings of $85,000-$118,000 annually (base + bonus structure).
  
  

Benefits & Perks

• Healthcare through Wellmark Blue Cross Blue Shield
• Dental & Vision through Beam
• $25,000 Life Insurance Policy sponsored by Property Meld
• Two Weeks PTO annually, allotted upon hire
• One Week Meld Cares PTO for volunteering and giving back
  
  

Love Where You Live

• Rapid City, SD offers 16+ national & state parks, vast forests, and historical sites
• Thriving outdoor recreation & close-knit, collaborative community
  
  

Trust In The Workplace

• We foster a culture of trust & accountability, allowing Melders to do their best work
• Organic collaboration across teams fuels our innovation and success
  
  

Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!!