Slots Associate

SUMMARY

Responsible for processing jackpots, W2G’s, specialty fills and assisting with all guest concerns and/or needs in an assigned area. Responsible for ensuring compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly, and professional manner.

PRIMARY RESPONSIBILITIES-ESSENTIAL FUNCTIONS

• Performs customer service calls in an assigned area, encompassing up to 400 Slot Machines.
• Troubleshoots slot machine problems and clears simple jams; notifies slot technicians of serious malfunctions; maintains ticket levels in slot machines in accordance with company and departmental policies and procedures.
• Ensures superior guest service by taking a proactive approach with guests; greets guests with eye contact and a smile, offering help and assistance whenever possible.
• Processes jackpots according to company and departmental policies and procedures; responsible for the accurate accounting of money pouch and assigned floor bank.
• Identifies and resolves guest concerns by continually patrolling assigned work area.
• Participates in departmental brainstorming meetings.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required, normally acquired through a high school diploma or equivalent.
• Basic working knowledge of slot machine payouts and payout schedules, normally acquired through one to three years of related experience.
• Ability to perform basic computer skills to accurately process jackpots and W2G’s.
• Maintaining a professional appearance and providing a positive company image to the public.
• Understanding of Regulation 6A; must be 21 years of age and able to obtain all local, state, and federal regulatory permits as required by position.
• Willingness to work a flexible schedule that may include weekends and evenings.
• Mobility throughout the casino; ability to lift and carry a minimum of 30 pounds.

WORKING CONDITIONS

• Walking, meeting and greeting guests in gaming areas; may require weekend and evening work; must work calmly and under stress when business volume increases; able to stand and walk for extended periods; able to tolerate areas with secondary smoke and high noise levels.

Qualifications

Education

• High school diploma or equivalent.

Licenses

• Gaming
• TAM

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Excellent employee and customer relations skills.
• Ability to handle multiple requests for guest/slot services.
• Excellent math skills.
• Ability to work in a crowded, loud environment.

Physical Requirements

Surroundings

• Move throughout the company facility for most of the shift.
• Spend time indoors in air-conditioned areas.

Sitting

• For prolonged periods

Standing

• Infrequently for prolonged periods

Walking

• Regular basis

Bending, twisting and/or stooping

• Infrequently

Kneeling and/or Squatting

• Infrequently

Lifting

• 25 lbs to 50 lbs, infrequently

Reaching and/or lifting overhead

• Regular basis

Climbing

• Stairs

Repetitive hand/finger movement

• For prolonged periods

Grasping/grabbing with hands

• Infrequently

Pushing and Pulling

• Infrequently

General Expectations

• Devote to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals consistent with company productivity standards.
• Review and analyze actions to utilize time and plans more effectively.
• Understand business terminology and keep abreast of technology changes.
• Know and understand federal, state, and local requirements governing the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and positively influence employee morale.
• Uphold the company’s confidentiality policies.
• Work evening, weekend, and holiday hours as required.

Job-Specific Expectations

• Front-line supervision of slot change persons, booth cashiers.
• Reports to Director of Slot Operations/Assistant Director.
• Directly manages change persons, booth cashiers, and slot carousel attendants.
• Clears currency jams in slot bill acceptors.
• Performs hopper fills on slots.
• Verifies hand-paid slot jackpots and waits while change person makes jackpot payoff to customers.
• Assists with personnel administration, including scheduling and discipline.
• Verifies opening and closing banks of change persons and booth cashiers.
• Answers guests' questions regarding slots, tournaments, and/or promotions.