Patient Service Representative

Overview

Patient Service Representative – Greater Maryland Oral Surgery (Gaithersburg, MD)

Greater Maryland Oral Surgery is seeking a Patient Service Representative to join our team in Gaithersburg, MD. This role is essential in delivering an outstanding patient experience while supporting our clinical team in a collaborative, team-based environment.

As the first point of contact for our patients, you will play a key role in ensuring a welcoming and professional atmosphere. You will handle patient inquiries, schedule appointments, assist with financial arrangements, and provide administrative support to the office team—all while delivering top-tier customer service.

Work Schedule

• Monday - Friday: 7:00 AM – 4:00 PM
  
  

Location:

Greater Maryland Oral Surgery

985 Russell Ave

Gaithersburg, MD 20879

If you’re a customer service professional with a passion for patient care, we’d love to hear from you!

Responsibilities

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients
  
  

Qualifications

• Previous experience in a dental, medical, or healthcare office (preferred)
• Familiarity with insurance plans (HMO/PPO) is a plus
• Strong phone etiquette and customer service skills
• Excellent organizational and multitasking abilities
• A proactive, friendly, and patient-focused attitude
  
  

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If you’re a customer service professional with a passion for patient care, we’d love to hear from you!

The base hourly range for this position is $16.19 - $30.94 per hour. In addition to base compensation for the role, an employee may qualify for variable compensation that includes [ a production incentive] an annual [or quarterly bonus] tied to performance ]. Pay is based on several factors, including, but not limited to, education, work experience, and certifications. We comply with all minimum wage laws as applicable.

In addition to your hourly pay, we offer benefits such as, a comprehensive benefits package, which includes:

• Medical and vision insurance (individual and family coverage)
• Life insurance
• Short-term and long-term disability insurance
• Workers’ compensation benefits
• 401k Plan
• Overtime
• Paid Time Off
• Any leave required under federal, state, or local law.
  
  

All benefits are subject to potential vesting and eligibility requirements. No matter where or when you begin a career, you’ll find a far-reaching choice of benefits and incentives as we shape the future of dentistry together. Applications are being accepted on an ongoing basis.

The Company is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status sex, gender, sexual orientation, citizenship status, or any other status or characteristic protected by applicable law.