Claims Data Specialist

Description

Function

As a Claims Data Specialist, you are responsible for collecting claim information from involved parties to initial new claims, maintaining accurate claim payment records, updating claims records in the CRM Event database, and assisting the Claims Department as needed including reporting claims to insurers as directed. Claims tasks may involve interacting with claim adjusters, managers, and vendors. The Claims Data Specialist contributes to Claim and Safety related goals by generating or updating reports and assisting with projects as needed.

Responsibilities

• Maintains a diary system to review established claims in the CRM Database; follows next steps in action plans to move claims toward resolution; emails status templates, documents contacts and progress towards resolution in CRM file notes.
• Contacts vendors and location managers to confirm repairs are scheduled or completed; provide estimates, photos, and/or invoices as requested by claim adjusters and consult with the Claim Manager when further intervention is needed.
• Online and phone reporting of new claims to insurer as directed in first 24-48 hrs. Updates claimant information, claim numbers and contacts in CRM Database. Request documents via phone or email.
• Enters claim financial transactions into the CRM database.
• Generates formatted Claim reports as directed.
• Assist with development of Claim Process & Reference material.
• Assist with claim and safety projects as needed, including attending CRM database enhancement planning meetings.
  
  

Requirements

Education/Experience

• Bachelor’s degree preferred
• 1-3 years’ experience in claim or customer service
  
  

Skills/Knowledge

• Outlook, Excel, Word, PowerPoint, Adobe Acrobat
  
  

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement
  
  

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!