Director of Refurbishment Operations

Description:

The full-time Director of Refurbishment Operations - West will oversee five Market Operations Managers responsible for managing both warehouse and tech departments across multiple markets, including Seattle, Denver, Minnesota, Kansas City, and Chicago. This role blends expertise in warehousing, ISO standards, R2 and NAID certifications, e-waste management, and strong technical refurbishment. A successful Director should ensure efficient, compliant, and cost-effective operations while providing strong leadership and employee support. The goal of the role is to maximize operational efficiencies while delivering products and services that meet or exceed customer needs and P&L targets. This position will report directly to the Director of Operations.

Key Role Responsibilities

Core Responsibilities

• Quickly learn and standardize Technology and Warehousing procedures across all locations to ensure smooth implementation of the PCs for People business model.
• Oversee and support Market Operations Managers to drive efficiency and effectiveness in both tech refurbishment and warehouse management.
• Own P&L accountability for revenue generation from e-waste commodities and computer refurbishment e-commerce sales, ensuring financial targets are met while maintaining operational efficiencies.
• Ensure compliance with R2 and NAID certifications, ISO standards, and safety regulations in all markets.
• Develop, implement, and maintain comprehensive SOPs and documentation for all warehouse, tech refurbishment, and compliance processes to ensure consistent operations across markets.
  
  

Production & Refurbishment

• Implement and oversee the setup and administration of device repair and refurbishing processes.
• Lead the design and optimization of tech stations, including conveyor systems, testing stations, and inventory tracking systems.
• Monitor and analyze operational metrics, identify areas for improvement, and implement solutions to optimize performance.
• Manage inventory levels and coordinate with suppliers to ensure timely delivery of materials and supplies.
• Ensure KPIs related to both warehousing and tech refurbishment are met consistently across markets.
  
  

Warehousing, Material Handling & Facilities Management

• Provide oversight and support for warehouse operations, including receiving, sorting, and inventory management.
• Ensure all NAID-classified equipment is handled, processed, and reported in compliance with PCs for People’s policies.
• Oversee facility operations, ensuring equipment maintenance, cleanliness, organization, and safety standards are upheld across all locations.
• Ensure compliance with building codes, fire safety, and environmental regulations.
• Manage relationships with facility vendors (maintenance, security, etc.) and negotiate national contracts for warehousing and facility needs.
• Oversee transportation logistics, ensuring compliance with DOT regulations and safe handling of all materials during transport.
  
  

Compliance & Certifications

• Maintain full compliance with R2, NAID, and ISO certifications across all markets.
• Ensure adherence to federal and state environmental regulations related to e-waste handling and disposal.
• Lead internal and external audit management processes, ensuring all documentation and operational procedures meet certification and regulatory standards.
• Build strong relationships with certification bodies and vendors to stay current with industry standards.
• Oversee data sanitization processes to ensure compliance with NAID standards and organizational policies.
• Ensure safety practices are followed consistently by all staff in tech and warehouse departments, including DOT compliance for transportation teams.
• Prepare for and respond to third-party audits, implementing corrective actions and continuous improvement strategies as needed.
• Conduct regular internal audits to proactively identify compliance gaps and opportunities for operational enhancements.
  
  

Vendor & E-Waste Management

• Build and maintain relationships with vendors across the e-waste recycling industry to ensure best practices and compliance with all environmental standards.
• Negotiate national contracts with e-waste logistics providers and refurbishing suppliers to secure best pricing and service quality.
• Monitor vendor performance to ensure adherence to contractual obligations, certifications, and sustainability goals.
  
  

Performance Management

• Meet regularly with Market Operations Managers to discuss progress, set goals, and ensure alignment with organizational objectives.
• Provide coaching and leadership development for Market Operations Managers and their teams.
• Continuously refine operational processes and develop policies to improve outcomes for staff, clients, and partners.
• Ensure timely and efficient distribution of inventory to appropriate sales channels to meet P&L targets.
  
  

Volunteer & Workgroup Management

• Ensure 30% of operational labor is sourced from volunteers and community workgroups, contributing to cost-effective operations while supporting community engagement.
• Collaborate with the Community Impact Department to maintain a robust schedule for volunteers and all community-based workgroups across tech and warehouse departments.
• Develop and implement standard operating procedures (SOPs) and training documentation to ensure volunteers and workgroups are equipped with the necessary skills to meet operational and quality standards.
• Ensure all PCs for People staff provide guidance and support to volunteers and workgroups, fostering a positive and productive working environment.
• Monitor volunteer contributions to ensure alignment with operational goals and maintain high standards of quality assurance across all tasks.
• Evaluate volunteer performance and provide feedback to optimize efficiency and integration into day-to-day operations.
• Foster long-term volunteer relationships and partnerships with community organizations to build a consistent volunteer pipeline.
  
  

Travel Requirements

• This role requires regular travel (approximately 25-40%) to oversee operations across the Seattle, Denver, Minnesota, Kansas City, and Chicago markets.
• Travel will include on-site visits for audits, team coaching, compliance checks, and operational oversight.
• Candidates must have flexibility for both scheduled and occasional short-notice travel as needed.
  
  

Markets Covered

• This role will oversee Seattle, Denver, Minnesota, Kansas City, and Chicago PCs for People markets.
  
  

Requirements:

Desired Skills/Qualifications

• Bachelor’s degree in business administration, supply chain management, or a related field.
• 7+ years of experience in technology refurbishment, warehousing, or operations management.
• Experience with certifications such as R2, NAID, and ISO 14001/45001.
• Strong understanding of tech refurbishment processes, data sanitization, and inventory management.
• Proven leadership and team-building skills, with experience managing multi-site operations.
• Previous P&L management responsibilities for revenue-generating activities tied to e-waste commodities and refurbishment sales.
• Demonstrated project management and process improvement abilities.
• Strong understanding of facilities management, including vendor relations and regulatory compliance.
• Familiarity with DOT regulations for material transport and hazardous waste handling.
• Excellent organizational and communication skills.
• Entrepreneurial mindset with a passion for digital inclusion and community impact.
  
  

Travel Requirements

• This role requires regular travel (approximately 25-40%) to oversee operations across the Seattle, Denver, Minnesota, Kansas City, and Chicago markets.
• Travel will include on-site visits for audits, team coaching, compliance checks, and operational oversight.
• Candidates must have flexibility for both scheduled and occasional short-notice travel as needed.
  
  

Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.