Patient Service Coordinator

The VNA Health Group

A proud past. A compelling future.

A future that includes you.

For over 110 years, the VNA Health Group has served the needs of home health and hospice patients in our communities. In that time, we’ve grown to become an organization of 2500 dedicated employees in three states, a leader and innovator in health care, and an award-winning organization. For the last three years, we’ve been a certified Best Place to Work , we’ve been recognized by Fortune Magazine as a top provider for aging services, and many of our leaders have been awarded with distinction for their contributions to health care.

As a VNAHG employee, you’ll not only be joining a winning organization, but one that will help you achieve your personal and professional goals.

The Patient Service Coordinator will be based out of our West Orange office and is responsible for scheduling Physica Therapists and Nurses who will be providing medical services to patients within Essex County, in accordance with agency procedures and policies.

• Responsible for scheduling assignments in an efficient and coordinated manner in compliance with departmental scheduling guidelines and territory assignments.
• Retrieves voice mail messages including call-offs, visit statistics, changes in staff’s schedules, etc. Processes messages accordingly and reports information to Scheduling and/or Clinical Manager as appropriate.
• Prepares, retrieves and prints charts as necessary for scheduling assignments.
• Prepares and maintains scheduling books/scheduling calendars per scheduling guidelines
• Maintains accurate and complete staffing log with current information in the scheduling database.
• Verifies accuracy of patient information and patient availability for home visits. Communicates scheduled appointments and staff assignments to patients.
• Ensures assignments support productivity standards
• Maintains appropriate communication with Scheduling and/or Clinical Manager regarding scheduling problems and other patient related matters
• Enters data into EMR to maintain accuracy of clinical information.
• Maintains confidentiality of patient information.
• Performs other duties as assigned.
  
  
  

Qualified candidates must

• Knowledge of medical terminology required.
• Proficient with Microsoft applications - excel, outlook and office.
• Experience working as part of a team and working effectively with persons and communities from diverse cultural, social, and ethnic backgrounds. The ability to work in a complex institutional structure requiring significant collaboration.
• Strong planning and organizational skills.
• Demonstrated ability to work well under pressure, within strict time parameters, and with a strong attention to detail.
• Ability to work independently with minimal supervision.
• Demonstrated ability to maintain strict confidentiality.
  
  
  

Education/Training/Experience

• High School Diploma or GED.
• Prior experience in home care and healthcare staff scheduling preferred
  
  
  

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.