Experience Integration Manager

Experience Integration Manager Altamonte Springs, FL

AdventHealth Corporate

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Internal Employees Apply Here

• Job Schedule: Full-time
• Pay Range: $48.14 - $72.21
• Job ID: 25002547
• Job Family: Marketing & Communications
• Shift: 1 - Day
  
  

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.

If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

Start your journey with a health care career at AdventHealth Corporate.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
  
  

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Job Location: Monday-Friday - 8:00am to 5:00pm - Hybrid

The Role You’ll Contribute

The Experience Integration Partner supports in the activation and sustainment of the consumer initiatives. through project management, resource development, facilitation/presentation, stakeholder engagement, and cross-functional collaboration.

This role will develop, support and execute the process for the activation of consumer initiatives, ensuring that deployment follows approved methods of delivery, with workplans to address assigned components for activation and/or sustainment.

This role supports the operations of governance structures and change management efforts with partnering teams and integrated experience leaders across the organization. This role effectively partners with related teams and colleagues to ensure the operational owners have the communication tools and insights to effectively activate and sustain the work.

The Value You’ll Bring To The Team

• Working closely with leadership to drive engagement and visibility into patient and consumer experience initiatives, supporting integration needs for operations activation and/or sustainment.
• Drives planning and deployment of change management strategies for new initiatives.
• Responsible for tracking project milestones and deliverables across patient and/or consumer integrations.
• Assists in the establishment of a governance standard for experience integrations, then manages to this process, constantly evaluating effectiveness in moving efforts forward. Supports development, communication, and management of project requirements and timelines to ensure proper project completion as well as on-time delivery of communication.
• Contributes to and follows robust standards and methods for effective delivery of patient and/or consumer experience initiatives and efforts, ensuring consistency in how we communicate with our operators and senior leadership, while also allowing for flexibility needed depending on the topic.
• Supports development and drives execution of approved communications approach, including communication alignment across all consumer teams, as needed
• Builds engaging and effective messages that share the who, what, when, and why of change initiatives. Develops cohesive and consistent messaging to be applied in communication with internal and external stakeholders.
• Conceptualize and create a wide variety of communication content and materials targeted at all levels of the organization, delivered through multiple channels, such as print, digital, in person, etc.
• Drives the communication of sustainment plan approach for each initiative at the appropriate levels
• Works with the appropriate teams, including but not limited to, operational partners and Strategy/Engagement team members of the experience delivery to collect, analyze, and interpret qualitative and quantitative data to develop a thorough understanding of stakeholder motivations, preferences, and opinions – using insights to continually refine approaches.
• Supports the appropriate governing body and connected governance structures through agenda development, content collection, meeting logistics, and producing and distributing project deliverables and documents to appropriate stakeholders.
• Supports coordination of asset and collateral design, as needed, for activations. Tracks all assets and collaterals coming out of the department, ensuring consistency and brand standards.
• Partners with the team to gather data-driven insights for each initiative and develop presentations that effectively communicate the story behind the numbers.
• Supports the team with additional projects as assigned
  
  

Qualifications

The expertise and experiences you’ll need to succeed:

Knowledge And Skills Required

• Strong communications skillset with demonstrated experience in building matrixed partnerships to achieve results
• Competency in project and change management, working in a fast-paced and complex environment
• Big picture thinker, with ability to navigate the detail when needed
• Excellent verbal and written communication skills…able to develop effective and succinct presentations
• Experience developing communication plans and toolkits for highly visible projects
• Experience developing intranet/website pages to effectively communicate with others, ability to quickly learn SharePoint techniques and site building
• Strong organizational skills
• Strong public presentation skills
• Attention to detail, ability to lead, organize and work on multiple initiatives/projects without compromising work
• Ability to navigate a variety of consumer initiative omni-channel topics with confidence, leveraging own or others expertise where appropriate
• Ability to establish and maintain strong relationships, influencing others; Ability to quickly build relationships and diplomatically negotiate common approach; Ability to interact with all levels of management; Ability to work collaboratively and individually to achieve stated goals
• Ability to tell a great story – bringing audiences along so that ideas, concepts, and projects can move forward
• Familiarity with patient centered experience tools and technologies, such as CX platforms, analytics tools, and CRM systems.
• Strong background in consumer/patient analytics and experience communicating insights up and down the organization.
• Experience working with Epic.
• Self-directed with excellent team building skills
• Proficiency in Microsoft Office Suite
  
  

Education And Experience Required

• Bachelor's Degree in Business, Healthcare or Related Field.
• 4 years of experience in healthcare or related field
  
  

Masters Degree Preferred.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 25002547

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Apply Now

Apply Now

Internal Employees Apply Here

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Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.