Technical Product Support Representative

About Company

At JPW Industries, we're more than just a workplace – we're a community of innovators, problem-solvers, and forward-thinkers. Join us and immerse yourself in an environment of inspiration, where learning never stops, and every day presents new opportunities for personal and professional growth. You'll find a true sense of belonging as part of our global team, where your contributions matter and your talents are celebrated.

Benefits That Matter

We believe in taking care of our team, which is why we offer a comprehensive benefits package designed to enhance your well-being and support your success. From competitive pay and annual bonuses to top-tier medical, dental, and vision coverage from day one, we've got you covered. Plus, enjoy perks like telehealth, flexible spending accounts, employer contributions to health savings accounts, and more. Our commitment to your wellness extends beyond the basics, with paid time off, designated holidays, life insurance, disability coverage, identity theft protection, and employee assistance programs. And let's not forget about the fun – join us for employee appreciation activities that make every day a little brighter.

Our Culture

As a leader in metalworking and woodworking equipment and specialty shop tools, JPW Industries is known worldwide for our trusted brands –Jet, Powermatic, Wilton, Baileigh, Edwards and Axiom. Our legacy of quality, reliability, innovation, and service spans generations, with products built to last and support teams dedicated to customer satisfaction. We're driven by a shared mission to improve lives, enhance safety, and foster well-being in everything we do. At JPW, our core values guide us – we win as a team, act with integrity, care for the customer, believe in innovation, and we keep score and play to win.

Be Part Of Something Great

If you're ready to make a difference and be part of a team that values your unique skills and contributions, JPW Industries is the place for you. Join us and experience the fulfillment of being part of something bigger – where every day brings new challenges, opportunities, and successes. Together, let's create a brighter future for ourselves and our customers.

About The Role

As a Technical Product Support Representative, you will be responsible for delivering exceptional customer service to our customers. You will be the first point of contact for clients who need technical assistance with our products. Your main goal will be to ensure that our customers receive prompt and effective solutions to their technical issues. Your success in this role will be measured by your ability to provide excellent customer service and technical support to our customers. If you are a problem solver looking for a full- or part-time role, this may be a fit for you!

WHAT YOU WILL DO: Customer support. Resolve technical issues. Provide Solutions.

• Provide customer support by resolving customer technical product issues.
• Provide training and assistance to help customers learn how to use their products.
• Identify and advise solutions for customers with questions regarding product operation.
• Maintain an effective customer relationship management (CRM) program that integrates with business computer systems.
• Inspection and dispositioning of returns initiated by the technical support team.
• Support Quality Assurance through reporting of potential quality defects and occasional checks/verification of suspected defects.
• Analyze product failures, design flaws, and service issues to correct problems.
• Provide constant feedback to the team to increase overall performance.
  
  

WHAT YOU WILL NEED: Energy. Drive. Focus.

• High School Diploma or Equivalent required .
• 2-5 years of related experience and/or a degree in Engineering or Industrial Technology preferred .
• Experience with metal working and woodworking environments preferred .
• Experience with Electrical, Hydraulic, and Mechanical functions preferred.
• Strong time management, technical, communication, and interpersonal skills necessary.
• Exhibit a strong attention to detail and value of data integrity.
• Possess a strong Mechanical Aptitude.
• Possess solid reasoning and practical problem-solving skills.
• Exhibit good work habits and leadership when required to meet deadlines
• Ability to multitask and prioritize in a fast-paced environment.
• Demonstrate adaptability to a challenging and developing environment, and willingness to take on new responsibilities as the business evolves
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.