Service Desk Analyst I

Alfa Insurance


Date: 1 week ago
City: Montgomery, AL
Contract type: Full time
Monday – Friday hours vary between 7:00 a.m. – 5:30 p.m. for a 40-hour work week. Periodic travel, weekend support, remote work, and overtime may be required.

Responsibilities

  • Provide first level support for PC, LAN, WAN, printers, AS400, web, mainframe, hardware, and software problems for Home Office, Sales Office, Claims Offices, and some Alfa affiliate offices.
  • Provide excellent customer service and timely resolution to customer issues and problems by following departmental standards for service.
  • Attend technical training courses, if offered, and pass or attempt an exam associated with course.


QUALIFICATIONS

  • Bachelor’s degree or at least 2 years’ work experience preferred.
  • A+ certification or equivalent experience/training preferred.
  • Windows 11 and Microsoft Office knowledge desired.
  • A broad range of network and desktop knowledge is highly desirable.
  • Excellent customer service and problem-solving skills.
  • Strict punctuality and attendance policy are required.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Medical Coder

Spectrum Healthcare Resources, Montgomery, AL
4 days ago
Job DescriptionSpectrum Healthcare Resources is excited to offer a potential career opportunity for a remote inpatient Medical Coder at Maxwell Air Force Base in Montgomery, Alabama.Position Duties Include Inpatient Medical Coder: Accurately assigns diagnosis and procedure codes for inpatient facility and professional services to include, but not limited to; inpatient stays, surgical procedures, dental surgical procedures, anesthesia services, ancillary services,...

Customer Service Escalation Specialist

Pearson, Montgomery, AL
$55,000 - $58,000 per year
2 weeks ago
Are you a dedicated customer service professional looking for your next career move?As a Customer Service Escalation Specialist at Pearson, you will be responsible for providing customer service support to our Sales team, as well as our sourcing partner handling escalations. This teammate will deliver services and information in a professional and efficient manner while utilizing multiple computer platforms and...

Veterinary Assistant

Banfield Pet Hospital, Montgomery, AL
3 weeks ago
For those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, you’ll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in...