Program Manager, User Voice and Insights

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in program or project management.
  
  

Preferred qualifications:

• Experience collaborating with execution partners (e.g., multifunctional teams, product teams, executive communication teams).
• Ability to connect with and influence senior stakeholders.
• Ability to translate customer feedback into product recommendations and influence product roadmaps.
• Ability to lead strategic/ambiguous programs.
  
  

About The Job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gTech Users and Products (gUP).
• Connect cross-functionally with stakeholders to understand current best practices and business challenges.
• Leverage subject matter knowledge to design solutions that improve service offerings consistently across the organization.
• Influence the adoption of new best practices, tools, and services through education and enablement, and design a User Voice Certification Program that will help onboard new User Voice Practitioners.
• Advocate for users needs, understand their issues, and influence future solutions.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .