Media Operations Analyst

Job Summary

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies. May provide financial reporting, revenue analysis support, requires an innovative approach to create, design and iterate new reporting and metrics as needed. May act as a subject matter expert for all HRIS related inquiries and projects. Has in-depth experience, knowledge and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.

Core Responsibilities

• Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary.
• Coordinates, facilitates and supports efforts to maintain accurate master data across teams and various business units. Extracts data and provides analysis of master and transactional data.
• Collects timely user feedback to management and helps influence reporting requirements and enhancements as required in alignment with operational goals.
• Conducts regular audits to ensure data integrity.
• Identifies issues, analyzes available data and information and recommends changes to management.
• Creates, designs and architects a master data structure for current, near-term and future master data needs across teams and collaborative business units.
• Maintains multiple current and future-design operational reporting reports, dashboards and tools.
• Applies critical thinking principles in support of actual results against budget and feasibility of proposed business strategies.
• Consolidates data reports and delivers to help drive data-based strategic decision making.
• Provides analysis prior to and following any recommended changes.
• May provide guidance and direction on complex HRIS transactions.
• Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
• May prepare reports to be used by other departments to align to strategy and metrics-driven goals.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills:

Operational Reporting; Business; Reporting and Analysis

Salary:

National Pay Range: $55,978.44 USD-$131,199.48 USD

Education:

Bachelor's Degree. While possessing the stated degree is preferred, Comcast may also consider applicants with some combination of coursework and experience, or extensive related professional experience.

Relevant Work Experience:

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years