TM Ops & Analytics Manager

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

Primary Purpose

The TM Ops & Analytics Manager is responsible for leading the TM Ops & Analytics team and leading the oversight and maintenance of all TM products/services technology in support of the Treasury Management strategic plan. The team will be responsible for all TM operational analytics and reporting throughout the bank.

Essential Duties And Responsibilities

• Plans & executes on the product roadmap to support client requirements through collaboration with Treasury Management. Accountable to the Director of Digital Banking Ops & Analytics for the execution of all TM Ops & Analytics functions.
• Supports large scale change initiatives to address industry, client and business requirements.
• Provides leadership and direction to the TCS Operations & Analytics Team.
• Collaborate with the TCS Onboarding and TCS Service management for the implementation, training and support of TM Ops delivery systems and products.
• Provides high level support for Commercial & Government TM clients' technical needs.
• Creates new product/service policies and procedures and incorporates them into the Treasury Management Policy and Procedure documents. Coordinate with Onboarding, Service and Operational teams when appropriate.
• Leverages subject matter expertise in driving conversations and/or influencing decisions/direction with business stake holders and Technology.
• Drives consistent improvements in process and execution creating high quality and efficiency to TM Ops & Analytics.
• Provide leadership with financial and management reporting, performance management, hiring resources and operational oversight.
• Establishes clearly defined control monitoring strategy and plan with visibility to results.
• Creates executive level presentations as needed.
• Provides reporting feedback and support for the team.
• Provide updates as necessary on process, procedures, etc. to the TM department leadership.
• Develops, implements and sustains reporting routines for group objectives, including periodic progress reporting on those plans.
• Manages all ad-hoc administrative tasks and reporting.
• Centrally guides, directs and facilitates the execution of the Department's ongoing monitoring activities and disseminates this information to appropriate risk and compliance managers.
• Creates, maintains and executes escalation routines that alert partner and impacted internal groups.
• Responsible for maintaining and updating all TCS Operations documents and assisting with TCS Onboarding and TCS Service documentation in partnership with Legal, Compliance, Risk, Credit and Operations.
• Day-to-day/Operational contact for product and service-related vendors.
• Develops TM Ops & Analytics planning documents, goals and budgets.
• Assists in the development of training materials for Treasury products and services in partnership with Treasury Management.
• Performs and/or coordinates ongoing maintenance and upgrade testing for assigned application systems.
  
  

Job Specifications

Knowledge, Skills & Abilities

• Advanced problem-solving skills.
• Creative problem solver, capable of developing innovative and differentiated solutions.
• Ability to troubleshoot, detail oriented and strong analytical skills required.
• Effective change management skills. Ability to support & adapt within a changing environment.
• Strong ability to lead and influence teams.
• Excellent interpersonal, written and verbal communication skills.
• High degree of computer literacy and ability to communicate to customers with technical proficiency.
• Strong organizational skills and ability to complete assignments within deadlines.
• Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility.
• Proficiency in MS Office Suite.
• Strong presentation and communication skills with a keen eye for detail.
  
  

Experience & Education

• Bachelor's degree in Business, Economics, Finance, Accounting or related field.
• Minimum 5 years of management experience with some P&L responsibility and Treasury product experience preferred.
• Minimum of 7-10 years of related bank Operations and Treasury product management experience.
  
  

Internal and External Contacts

• Initiates and receives frequent external contacts from customers and industry-related individuals.
• Frequent contact with all levels of management and branch personnel.
• Contact with vendors and other service providers as required.
  
  

Working Conditions/Physical Requirements

Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled