Senior Product Manager

About AIDA HealthcareAIDA Healthcare is on a mission to continuously improve care transitions for patients receiving healthcare all across the United States. We offer enterprise software to many large health systems that enables their case management and social work teams to expedite decision-making and care coordination workflows for the next level of care.Core CompetenciesSkill with designing scalable, cloud-based, enterprise-class software solutions either as a UX designer, or software engineerDeep understanding of human interface design and/or application programming interface designSkill with leading an Agile product development team composed of UX designers and software engineersSkill with identifying key decision points and building consensus around the best decision for the companyExceptional communication skills, particularly when translating technical concepts and jargon for non-technical team members and customers Core ResponsibilitiesBeing the SCRUM master for at least one software development teamCoordinating weekly releases of new features and/or bug fixes for at least one product Be the primary responsible person for the reliability of at least one productDeveloping technical designs and acceptance criteria and/or developing UX designs and acceptance criteria for new featuresWorking with Project Managers, Technical Support, Account Managers, Sales, and company executives to maintain priority for customer requests and concerns Supporting Project Managers with customer implementationsSupporting Technical Support Analysts with root cause analysis for bug reports and issue investigationsSupporting UX Designers in developing designs for new features and/or productsSupporting Data Analysts in developing reporting tools and products for external and internal purposes

WorkflowDailyCoordinating/participating in customer-facing meetings to promote, develop, or support productsLead meetings with software engineers to manage releases and remove barriers to completion of issues/ticketsProvide rapid responses to customer inquires about anything impacting a product or project you are responsible forEvaluate the reliability and performance of the product(s)/application(s) you are responsible for and take action to address any poor performanceWeeklyEnsure that new code is released to production safely and on schedule, including testing that the acceptance criteria for a given issue/ticket are met prior to releaseEnsure that your software engineering team is compliant with internal development protocolsManage/update product roadmaps, including the specification of priorities and communicating changes in priority to relevant company stakeholdersDesign new features and/or products in conjunction with engineers and designers Evaluate enhancement requests from customers and determine whether and how these requests are prioritized Monthly Lead a review of the performance of your software engineering team in the previous month and determine what actions need to be taken to improve performanceReport on the overall performance of the products/applications you are responsible for to leadership using relevant metricsReport on progress with personal OKRs to your managerBenefitsAIDA Healthcare offers a comprehensive benefits package, including medical insurance, unlimited paid time off, and/or family leave.Featured Benefits:Medical insuranceVision insuranceDental insurance401K with employer matchFlexible PTOPaid maternity leavePaid paternity leave