Automotive Call Center Representative

Latcha is a full-service marketing agency in Farmington Hills, Michigan, and we have an Automotive Call Center Representative opening. Your ongoing communication with customers will contribute to helping to grow the customer base for the dealership. Customer Service Representatives are the primary point of contact between customers and automotive dealerships. Hours are 10:00 am to 6:00pm Pacific Time Zone, Monday through Friday. This is a remote position.

Key Responsibilities

We are seeking a highly motivated and detail-oriented Automotive Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them. You will work closely with team members to ensure that all client needs are met and exceeded.

The Automotive Call Center Representative is a master at customer service and multi-tasking. As the Representative, you are responsible for handling outgoing phone calls, accurately inputting customer information, scheduling appointments, following up on no shows, confirming appointments and reaching out to customers for service opportunities. The Representative has strong organizational and listening skills, loves working with people, and desires to be part of an efficient and successful team.

The Automotive Call Center Representative takes a proactive approach to sales and customer relationship development. Agents act on leads, call potential and current customers and relay information to the appropriate departments at the dealership.

OBJECTIVE

Provide personalized, high-touch customer service to dealership customers. Professionally focus on making outbound calls, handling Connected Car leads, and helping with setting up appointments with sales or service.

Key Responsibilities Include The Following. Others May Be Assigned.

• Key communication representative for luxury OEM dealers
• Prioritize – urgency/safety issues
• Positive interaction with customers via phone, managing 10 to 15 outbound calls per hour.
• Schedule sales or service appointments with dealership in customer’s area
• Help with product information questions and direct customer to appropriate dealer / personnel in customers area.
• Focus on outbound calls. Examples are Service Reminders and Scheduling, Declined Service Follow up, End of Lease Outreach, and timely, expert follow-up on Leads
• Detail oriented to document information within software tool
  
  

Qualifications

• Prior BDC experience preferred but not required.
• Well-spoken, strong grammar and communication while typing and speaking
• Experience with MS Office and other lead-tracking software is a plus
• Ability to work with multiple teams simultaneously
• Able to work Monday through Friday, 10:00am to 6:00pm Pacific Time with majority of the time on the phone, making calls and documenting customer interactions.
• Have physical and mental requirements to meet the above listed job responsibilities to include sitting at a desk / computer for long periods of time, professional phone and speaking skills, using computer communication tools including headset.
  
  

This is an exciting opportunity to work with a top marketing agency as a call center agent, assisting their luxury automotive clients. We are dedicated to bringing both our employees and customers only the best experience. Join our team today!