Strategic Insights Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is for Strategic Insights Manager - Digital Insights and is responsible for digital measurement support, analytics and research. This position supports Strategic Insights, Enterprise Insights, and the Digital Measurement and VOC teams, as well as key business partners. This position is critical in driving growth and enabling our mission to help people live healthier lives and to make the health system better for everyone.

This position is responsible for driving short- and long-term insights support for Optum Rx’s digital properties. The Digital Insights Manager will act as a key partner to digital directors and senior leaders, ensuring expansion and activation of consumer and competitive insights. This role is responsible for communicating insights and bringing best-in-class digital measurement and learning capabilities to Optum.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Enhance and expand current digital insight collection capabilities and execute strategy across Optum, especially Optum Rx
• Expand digital NPS survey measurement across Optum Rx website and app channels
• Leverage the Qualtrics Engage platform to collect survey and user information to display actionable insights on Qualtrics dashboards for stakeholders
• Conduct analyses of website performance (integrating multiple data sources including quantitative results, trend information, and behavioral/Adobe data) and assist in preparing easy to interpret presentations that deliver insightful, strategic, and actionable insights
• Understand business objectives and develop and execute research plans that effectively address the needs of digital teams across the Enterprise
• Work collaboratively with digital partners to develop an insights communication framework to drive the right insights to the right teams at the right time
• Collaborate with digital UX, strategy, and analytics teams to execute sustainable and scalable concept testing
• Partner with digital product managers, experience and discovery practices to run strategic usability and user research projects
• Respond to requests for ad hoc analysis within short timeframes and an emphasis on exceptional quality and accuracy
• Effectively juggle multiple projects, deliverables, and deadlines in a fast-paced environment while ensuring work is accurate, neat and error-free
• Contribute to the success of a strong strategic insights group as a collaborative team member
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience analyzing and/or utilizing primary and secondary research
• 2+ years of experience executing programs to understand website, app, or other digital interactions
• Proven ability to develop and execute digital experience measurement strategy
• Proven ability to drive cross functional efforts through insights and relationship development
• Proven to be a self-starter and problem solver with passion for driving action through insight curation
  
  

Preferred Qualifications

• Experience working in Qualtrics Engage
• Experience blending behavioral and perceptional information in digital space
• Demonstrated solid project management skills with exceptional attention to detail
• Demonstrated solid analytical and problem-solving abilities
• Proven to be a solid communicator, comfortable sharing insights with leaders across the organization
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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