Training & Development Manager

• Responsible for successful execution and sustaining training activities for employees.
• Determine talent and development priorities, training plans and curriculum consistent with business strategy.
• Conduct research into training and development solutions and recommending appropriate implementation to influence and change behaviors.
• Present staff-developed and externally purchased training programs for employees.
• Identify appropriate external seminars and training programs for employees and administer the funding of these programs.
• Work in conjunction with external consultants to customize training curriculums for specific business units such as sales.
• Design and conduct team-building programs for departments, work groups and/or regions.
• Facilitate training programs organization-wide.
• Devise training effectiveness metrics and data collection process.
• Manage employee communication by producing and distributing printed and electronic messages.
• Design and produce employee recognition program and events.
• Comply with the Bank’s security program, including but not limited to:
• Review and comply with the End-User Computing Agreement.
• Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
• Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
• Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer.
  

Job Qualifications/Requirements

• Required: Knowledge of talent development methodologies and techniques, instructional design and excellent presentation skills.
• Preferred: Prior experience in banking industry.
• Preferred: Bachelor’s degree in English, Communication or related field.
• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
• Required: Strong interpersonal skills
• Required: Instructional design/curriculum development skills
• Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Required: Ability to manage budgets, payments and schedules.
• Required: Multitasking skills required. Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct.
• Required: Organizational ability with strong supervisory and management skills.
• Required: Ability to remain flexible in order to adapt to changes in the work environment.
• Required: Ability to study and apply new information.
• Required: Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Required: Ability to work accurately with close attention to detail.
• Required: Ability to maintain confidentiality of sensitive information.
• Required: Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
• Required: Possess a work ethic that includes neatness, punctuality, and accuracy.
• Required: Exhibit a professional, businesslike appearance and demeanor.
• Required: Supervise and monitor staff for successful operations and proper customer service.
• Required: All managers and supervisors are responsible to comply with and enforce the End-user Computing Agreement. They are also responsible for establishing controls that incorporate:
• Segregation of duties and appropriate supervision.
• Transaction reconciliation.
• Review and clearing of exception items and conditions.
• Review of regularly occurring functions and reports.
• Reporting of discrepancies or differences in operating functions or generated reports.
• Protection and security of equipment, software and confidential data.
• Maintaining adequate environmental controls.
• Monitoring and maintaining control over the use of laptop computers.

• Required: They are also responsible for:
• Adequate staff training on the appropriate use of systems, handling of diskettes and media, security policies and protection of confidential information.
• Periodic review of adherence to established security controls.
• Reporting security deficiencies to the Information Security Officer.
• Protection of confidential information and records.
• Ensuring that all critical data is saved on the default server drives assigned to each user for automated backup.
  

The salary range for this full-time position is $100,000.00 annually - $120,000.00 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.