Epic Trainer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training activities for the Optum Health Networks team. The Epic trainer will work directly with the OHN Leadership and within the Mt. West market.

Ideal candidates are independent contributors with experience in training Epic applications in the provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels.

If you live in Orange County, CA, you will enjoy the flexibility to work from home and the office* as you take on some tough challenges.

Primary Responsibilities

• Train Epic applications for new hires, learners participating in Epic Thrive session, during bi-annual Epic upgrades
• Train In-Person and virtual classes
• Participate in coordination of training scheduling process
• Monitor and respond to training service ticket requests
• Support training team in box incoming requests
• Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
• Participate in Upgrade and Merger and Acquisition projects
• Travel to training sites as required
• Serve as training resource for clinical and operations staff
• Prepare, manage and maintain training classroom(s)
• Performs additional duties as assigned
• Train other applications as required
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
• Computer literate
• Proficient in Microsoft Office Suite and particularly in Team meetings
• Demonstrated solid presentation skills
• Demonstrated solid verbal and written communication skills
• Proven ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility
• Proven to be a quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
• Ability to work a flexible work schedule and travel both locally and non-locally to off-site provider locations as needed
  
  

Preferred Qualifications

• Familiarity with Learning Management Systems
• Background in Instructional Design
  
  

Soft Skills

• Self-starter with ability to take direction and come up with approaches and solutions
• Excellent multi-tasking skills
• Takes ownership of training processes with a focus on creating an enriched training experience
• Solid interpersonal communication skills; builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels
• Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
• Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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