Administrative Assistant - Travel

At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture.

Team Member Focused Benefits

• Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO to take that summer vacation.
• 1 personal day.
• 8 paid company holidays including Christmas Eve and New Year’s Eve.
• Medical, Dental, and Vision benefits.
• Health Savings Account (with employer contribution) and Flexible Spending Account options.
• 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
• Life Insurance and Long Term Disability at no out of check cost to our team.
• Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
• Tuition Reimbursement.
• Free AAA Premier Membership.
• Discounts and perks including travel, branch services, car batteries, and more!
  
  

Job Purpose Summary

The Admin Assistant Travel will provide support and assistance to the Management Team of the Travel department, playing a crucial role in ensuring smooth operations. Strong organizational skills, attention to detail, and proficiency in office software are essential to this position. The position’s ability to communicate effectively and provide excellent customer service will contribute to the overall success of the Travel department.

Essential Functions

• Assist Travel Management Team with day-to-day activities including organizing and maintaining calendars, correspondence, and records; schedule supplier appointments as well as arrange meetings and conferences; assist in deployment of pay for performance program.
• Communicate and/or coordinate with various individuals, departments, and groups.
• Coordinate all promotions/offers to support Travel Advisors and all Travel Department Incentives.
• Organize, schedule, and attend various meetings and events; arrange logistics as well as create and distribute meeting agendas and minutes.
• Run, maintain, and update department reports, meeting agendas, project proposals, and other routine and non-routine correspondence clearly, and timely.
• Utilize, support, and update the AAA back-office accounting system and membership interface to ensure accuracy of data contained within.
• Engaging with members/clients in such a manner as to ensure we are “Totally Satisfying” or exceeding expectations.
• Additional duties as assigned.
  
  

Knowledge, Skills, And Abilities

• High school diploma or equivalent.
• Minimum of one year working retail knowledge or equivalent experience.
• Excellent internal and external customer service skills with the ability to communicate, both verbally and in writing, with a professional, positive, flexible approach; demonstrated ability to interact well with all levels within the organization.
• Proven ability to work independently and with minimal supervision at a high level as well as part of a team-based culture.
• Demonstrated attention to detail with a hyperfocus on accuracy.
• Ability to handle multiple tasks and prioritize simultaneously; some with a high degree of sensitivity and confidentiality.
• Develop and maintain a working knowledge of the AAA products, services, preferred operating system, specialized department software, and MS Office applications as well as knowledge of preferred travel supplier and services provided by other departments within AAA Central Penn.
• Accurate accounting, ability to calculate figures and amounts such as discounts, percentages, etc.
  
  

Position is based out of our Harrisburg office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, and the ability to focus. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Disclaimer

This position description is intended to describe the level of work required of the person performing the job and the physical requirements normal to the position. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential function.

About AAA Of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!

Work Culture

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

This description is not intended as a contract and is subject to change and revision.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V