Pool Concierge

The Pool Concierge team is responsible for providing exemplary Guest Service at the Hotels of the Disneyland Resort! They play a crucial role in the resort’s goal of exceeding high Guest expectations by engaging with Guests, anticipating their needs, and providing a personalized experience.

Responsibilities

• Actively greet Guests as they enter the Pool area and assist in locating and setting up seating for them
• Promote teamwork and cultivate a harmonious working climate
• Recognize and address potential intoxicated or disorderly Guests
• Accurately handle and report employee Guest accidents
• Respond accurately to any hotel emergency or safety situation
• Maintain Pool area by aligning lounge chairs, filling water stations, picking up towels, replacing towels, etc.
• Focus on Guests as the top priority to be aware of their needs at all times and respond immediately to all requests
• Greet Cabana Guests upon arrival, escort to their Cabana, and notify the server
• Acts as a liaison between the Guests and any department necessary, Resort wide
• Assist with dining/event reservations, room readiness, sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc.
• Maintain cleanliness and order of the Fitness Center

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• Possess a positive, polished, outgoing, and friendly personality
• Strong technical abilities
• Ability to work cohesively with other Cast as part of a team
• Strong written and verbal communication skills
• Passion for serving others and proven problem-solving skills while maintaining professional etiquette
• Ability to partner efficiently with other operating departments
• Proven ability to prioritize and coordinate work assignments
• Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures
• Ability to work a flexible work week including nights, weekends and holidays

Preferred Qualifications

• One year of experience in a customer service or restaurant environment

Additional Information

SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires

SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $27.25 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.