Software Training Specialist

$62,880.48 Annually

Full-Time

The person in this position will: plan, develop and deliver software-training programs for the Judiciary, administrative and support staff, as well as all users of the Court’s in-house applications; meet the training needs through individual and group instructions for custom built Court applications as well as Microsoft Office automation software; design curriculum, training schedules, training aids and course handouts development are required to support the function. Work is performed under the direction of the Court Chief Information Officer, and is reviewed through conferences, reports and customer feedback.

Essential Duties

• Develops course outlines, training videos (video captures), visual aids and end user handouts for training classes offered
• Conducts group and individual trainings sessions as needed, both in person and remotely
• Manages the learning management portal, NeoGov
• Participates in the evaluation and determination of software solutions
• Plans and implements an annual training calendar
• Schedules training classes as needed
• Evaluates effectiveness of courses and makes changes as needed
• Learns new and/or revised software applications to provide training as required
• Develops useful multimedia documentation to supplement training
• Coordinates and participates in testing to review application changes prior to publication
• Receives ongoing training updates in relevant applications to provide continued user support
• Maintains a history of classes attended by users
• Performs related work as required and defined in the Palm Beach County job description for Software Training Specialist
• Establishes working relationships with judges, court personnel, attorneys, law enforcement, social services, witnesses, and the general public
  
  

The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.

Minimum Qualifications / Knowledge, Skills & Abilities

Bachelor's degree in computer science, computer science education or closely related field.

Three (3) years of experience conducting training classes in standard office automation software products and providing end user documentation.

Proficiency with Canva software (or comparable interactive video capture software) is required. Relevant experience and/or education may substitute for the recommended minimum qualifications on a year-for-year basis.

Knowledge, Skills And Abilities

• Knowledge of adult education theory and effective methods and techniques of skilled training
• Ability to tailor and present individualized and group instructions to non-technical staff
• Proficiency with creating short training videos
  
  

Additional Information

During the Application Process please upload the following ATTACHMENTS if applicable:

• Proof of education
• Proof of certifications/licenses
  
  

Notice

Incomplete applications will not be considered. Applications must be received until the position is filled. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check. We are an Equal Opportunity Employer. We do not discriminate against any of the protected classes.

If you are a person with a disability who needs any accommodation in order to participate in the interviewing process once selected, you are entitled, at no cost to you, to the provision of certain assistance. Please contact the Americans with Disabilities Act Coordinator, Palm Beach County Courthouse, 205 North Dixie Highway West Palm Beach, Florida 33401; telephone number (561) 355-4380 at least 7 days before your scheduled either in-person or telephonic interview; if you are hearing or voice impaired, call “711.”

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