Ops Specialist - Treasury Management

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank, this team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Treasury Management team.

This role will require ongoing interaction with Client Onboarding and Activations. At the Associate level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), a positive mindset and attention to detail. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients.

Responsibilities:

• Oversee a high volume of Quality Control for Treasury Management Onboarding and Pricing setups
• Effective execution of client outreach and transaction Dual Review (Quality Control)
• Work effectively with other teams, partners and leaders to implement strategies that will increase quality and uncover meaningful customer insights/improvement opportunities
• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
• Proactively identify, communicate and participate in any process enhancement opportunities
• Leverage exceptional decision making skills and ability to follow procedures in order to mitigate risk
• Contribute to team goals and actively question decisions and assumptions to elevate team performance
• Navigate Internal database and input customer information
• Effective time management and organizational skills

Additional Responsibilities:

• Work on building out our well-managed journey
• General knowledge of deposit and treasury management products
• Proactive about their own development and learning with an optimistic, growth mindset

Desired Attributes and Skills:

• Deliver timely, error-free work
• Intellectually curious, inquisitive, and open minded
• Integrated thinkers and creative problem solvers
• Exceptional and confident communicator
• Motivated to achieve results through teamwork and collaboration
• Fluid in adapting to and embracing change for themselves and with others

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of financial services, banking operations or client service experience
• At least 1 year of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

Preferred Qualifications:

• Bachelor’s Degree or Military experience
• 3+ years of experience in Treasury Management
• 3+ years of experience with Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information:

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $64,700 - $73,900 for Ops Specialist

Plano, TX: $64,700 - $73,900 for Ops Specialist

Richmond, VA: $64,700 - $73,900 for Ops Specialist

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.