Sr. Manager, Claims

What To Expect
The Sr. Manager of Claims, Insurance Services, is responsible for the day-to-day leadership of a team of Managers, Supervisors, Senior Claims Representatives, and/or Specialists responsible for the management, investigation, and resolution of claims under private passenger auto policies, while ensuring high-quality work product and continuously developing talent. The Sr. Manager of Claims promotes a culture of accountability, compliance, professionalism, integrity, and excellent customer service. They must possess strong critical, conflict resolution, and time management skills. They must be able to dive deep into a topic, while simultaneously able to see the big picture, and adjust their approach to issues based on topic and audience.

What You'll Do

Independently develop and manage to KPIs or key analytical processes, focused on efficient and compliant claims handling and effective performance management of the claims organization

Proactive coordination and management of day-to-day responsibilities such as: claims intake and investigation, policy and coverage reviews, and claims litigation

Develop and analyze appropriate claims metrics and analyses to improve claims processes and overall customer experience and manage loss adjustment expenses

Collaborate with the Product team to continually improve the policy forms

Drive innovation in the continuous improvements to claims management platforms and processes, including leveraging available technology

Provide clear, consistent communication and line of sight with Executive Leadership to maintain confidence in the Claims organization to achieve the goals of the Company

Foster partnerships with affiliates, and manage vendors and other business partners to maximize efficiency and improve the customer journey

What You'll Bring

Bachelor’s Degree or equivalent experience

Demonstrated understanding of the claims management processes, technologies and platforms, with track record of success and significant contribution leading to improved claims processes and standards

Must remain current with industry trends and standards to ensure the claim adjudication process evolves to meet the needs of the organization and its customers

Manage and oversee panel counsel to ensure effective representation of insureds with appropriate advice and counsel to the Company

Ability to champion and action initiatives to improve employee development and engagement, claims handling and the consumer claims experience

Must be a self-motivated, goal-oriented individual with excellent organizational skills.

Must exhibit excellent communication and listening skills and the ability to adapt to fast-paced, ever-changing environments

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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