Resort Concierge - 3rd Shift - Part Time

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours! We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $18.70 per hour. 3rd shift Resort Concierge Cast Members will be paid a $1.00 shift differential.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities :

• We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
• Autonomously work during the overnight hours, with a high-level of responsibility in an environment with little to no supervision
• We create, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
• Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
• We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
• Adaptability to the fluctuating needs of our operations and the plans of our Guests
• Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications :

• Part-Time Resort Concierge 3rd Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.
• Part-Time Resort Concierge 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
• Passion for serving others and demonstrated problem-solving skills while maintaining professional etiquette
• Strong written, verbal and interpersonal communication skills
• Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
• Maintain safety of our Guests while operating vehicles, including with passenger
• Driver's license from any state

Preferred Qualifications:

• One (1) year in a Disney Guest facing role or related professional experience
• Experience with hotel operations
• Bilingual preferred
• Proficiency in HERO, LILO or other property management/hospitality reservation software
• Familiarity with Microsoft Teams software program/app
• Knowledge of routes & roadways to destinations within the Walt Disney World Resort, including Theme Parks, Water Parks, Resorts, and Disney Springs

Preferred Education :

• Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

Additional Information :