Assistant Training Manager

The Assistant Training Manager is leading training sessions with current employees to help them reach their full potential. Working closely with both the training department and coaching department to assist with multiple aspects of ongoing training.

Responsibilities

• Reviewing best practice scenarios with employees to test their knowledge of the business.
• Leading group role plays centered around specific areas of scripting that we wish to improve on.
• Listening to recorded calls with employees, and then offering feedback on areas that need improvement.
• Assisting with initial training role plays when needed.
• Reviewing calls sent back by other departments for quality control and training opportunities.
• Training employees on taking incoming calls from media source inquiries.
• Finding missed opportunities through our software.
• Conducting seasonal/winter trainings.
• Gather and send data to other departments.
  
  

Qualifications

• Nurturing and professional attitude.
• Reliable attendance and punctuality.
• Ability to demonstrate your knowledge of the scripting, verbatim.
• Microsoft office proficient, especially excel.
• Strong note taking abilities and attention to detail.
• Ability to deliver positive, yet honest feedback to employees based on performance.
• Ability to organize and prioritize based on the needs of the organization.
• Working some nights and one weekend shift
  
  

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!
  
  

$60,000 - $90,000 a year

Compensation

$60,000 - $90,000/yr (Income Potential) = Base + Bonus

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of the over 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.