Director - Managed Services Human Capital Payroll

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Identify gaps in the market and spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Create an environment where people and technology thrive together to accomplish more than they could apart.
• Promote and encourage others to value difference when working in diverse teams.
• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct.

Additional Responsibilities

• Demonstrates understanding of global payroll operations.
• Delivers value to clients in challenging business environments.
• Applies problem-solving and business analysis, including exhibiting flexibility to navigate through unanticipated situations.
• Manages multiple priorities simultaneously utilizing project management, critical thinking, and problem-solving skills.

Minimum Degree Required

Bachelor Degree

Minimum Year(s) of Experience

12 year(s) of payroll experience.

Certification(s) Required

Certified Payroll Professional (CPP)

Preferred Knowledge/Skills

Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:

• Leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation.
• Displaying thought leader-level knowledge and/or a proven record of success in payroll policies and practices at a global level.
• Exhibiting considerable payroll operations, implementation, and/or managed services experience and conveys process improvement skills.
• Demonstrating experience with Payroll technology platforms (ADP, SAP, Oracle, UKG, etc.).
• Managing global payroll operations, establishing accurate and timely payments, in compliance with federal, state, and local laws for each location regarding withholdings and deductions.
• Utilizing thought leader-level abilities and/or a proven record of success in managing efforts to identify and address client needs.
• Understanding business problems in the form of functional and technical requirements while using innovative thought leadership in the creation of solutions.
• Understanding and knowledge of federal, state, and local payroll regulations, labor laws, and tax requirements to establish compliance.
• Coordinating with client on with payroll inquiries and audits from federal, state, and local taxing authorities.
• Working closely with business teams and key stakeholders, both management and operational, to establish industry-leading processes for payroll and related programs, including effective internal controls and automation of workflows to enable efficient, accurate, and timely processing of payroll.
• Managing the implementation of new tools/automation, financial controls, policies, and leading industry practices to include process improvements and efficiencies related to payroll deliverables.
• Developing relationships with a diverse, cross-functional group of stakeholders across a global network to drive and influence transformational change and solutions.
• Serving as a trusted advisor to client leadership, providing outstanding support, meeting the expectations of client groups, and achieving common goals.
• Working with accounting to assist with journal entries, account reconciliations, and other accounting duties related to payroll.
• Working closely with PwC leaders and clients to interpret results, identify trends, and develop/implement strategies to combat issues.
• Establishing and maintaining pay policies, payroll calendars, checklists, tax deadlines, and procedural documentation.
• Making recommendations and implementing processes to enable cross-border payroll process.
• Managing a team of payroll professionals in different regions, establishing high performance and collaboration.
• Excelling in a virtual/global team, working virtually and navigating complex international and matrixed organizations.
• Fostering an environment where team members can share feedback, suggestions, and process improvements.
• Developing and sustaining trusted client relationships, understanding a client's business and technology to identify, pursue, and obtain additional consulting opportunities.
• Acquiring knowledge of current business issues to deliver results and develop process improvement strategies.
• Creating a positive work environment, working with team members while meeting client expectations.
• Encouraging improvement by offering meaningful feedback in a timely manner and keeping leadership informed of progress.
• Displaying proven communication skills, both written and verbal.
• Communicating project updates, negotiating contracts, and presenting business proposals to clients and stakeholders.
• Working with multicultural teams in multiple locations.