Workplace Operations & Safety Coordinator

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About The Role

Job Title: Workplace Operations & Safety Coordinator

Location: On-site (Alhambra, CA)

Hours: Typical 8:00 AM – 5:00 PM; occasional evenings, weekends, and on-call duties for emergencies

As the Workplace Operations & Safety Coordinator at Seen Health PACE (Program of All-Inclusive Care for the Elderly), you will play a pivotal role in ensuring the seamless operation, safety, and maintenance of our facility. Reporting to the Head of Real Estate, you will collaborate with the Center Director and cross-functional teams to create a safe, welcoming, and efficient environment for participants, staff, and visitors. Your leadership will directly impact participant satisfaction, operational efficiency, and compliance with regulatory standards.

This is a hands-on role that requires initiative, problem-solving skills, and a passion for creating a positive workplace culture. You will be the go-to person for facility management, safety protocols, and emergency preparedness, ensuring that our center operates at the highest standards.

Key Responsibilities

Facilities & Office Administration:

• Serve as the primary steward of the PACE facility, overseeing building maintenance, repairs, and upgrades, including HVAC, plumbing, electrical systems, and environmental controls.
• Manage external vendors and contractors, ensuring timely and cost-effective maintenance, repairs, and security services.
• Oversee janitorial teams (day and night porters) and ensure adherence to cleaning protocols to maintain a clean and safe environment.
• Conduct daily facility inspections (interior and exterior) to identify and address maintenance needs promptly.
• Coordinate office moves, installations (e.g., furniture, signage), and equipment maintenance.
• Manage office supplies, mail distribution, and administrative tasks to support day-to-day operations.
• Assist with IT and AV troubleshooting as needed.
• Maintain detailed records of maintenance schedules, repairs, and safety inspections.
  
  

Safety & Compliance:

• Act as the primary point of contact for emergency preparedness, utility providers, and property management.
• Co-facilitate monthly safety committee meetings and ensure compliance with CMS, DHCS, OSHA, NFPA, and other regulatory standards.
• Develop and implement emergency response plans, including fire drills, natural disaster preparedness, and medical emergency protocols.
• Conduct regular safety inspections, incident investigations, and internal audits to identify and mitigate risks.
• Collaborate with Infection Control leadership to ensure proper biohazard waste management and functional infection control equipment.
• Provide safety education to participants and staff, fostering a culture of safety and accountability.
  
  

Physical Security:

• Oversee security measures, including CCTV systems, burglar alarms, and badge access controls.
• Manage the issuance of employee ID badges, IT equipment, and keycard inventory.
• Ensure compliance with guest policies, including visitor sign-in procedures.
• Monitor building occupancy levels to adhere to fire safety, infection control, and building code regulations.
• Coordinate with contracted security personnel to safeguard the facility, participants, and staff.
  
  

Qualifications

Required Qualifications:

• 3-5 years of experience in facility management, safety coordination, or a related field.
• Strong knowledge of mechanical, electrical, and plumbing systems.
• Demonstrated ability to develop and implement safety policies, procedures, and training programs.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in basic computer skills, project management tools, and physical security platforms.
• Ability to read and interpret technical manuals, procedures, and regulatory guidelines.
• Physical ability to stand, walk, lift up to 50 pounds, and perform tasks requiring bending, stretching, and climbing.
  
  

Preferred Qualifications:

• Bachelor's degree in healthcare administration, occupational health and safety, public health, or a related field.
• Experience in healthcare facility safety management, risk management, or regulatory compliance.
• Knowledge of OSHA, NFPA, CDC, and other relevant safety guidelines.
• Certifications: CPR/AED, Serv-Safe, OSHA-10 or 30, Certified Facility Manager (CFM) or equivalent.
• Familiarity with maintenance record systems and cleaning compounds/chemicals.
  
  

Salary & Benefits

• Salary: $60,000-$70,000
• Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Parental and Caregiver Leave
• Lunch, as well as delicious snacks and coffee to keep you energized
• Paid Time Off across holidays, vacation time, personal days, and sick days
• 401k Plan
• Personal and professional development, including CME support and career growth opportunities
• Subscriptions and training on using AI tools including ChatGPT