Patient Counselor

Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.

Unifeye Vision Partners is currently hiring for a Patient Counselor, Upland, CA

Summary

The Patient Counselor is responsible for the scheduling of all surgical appointments, providing a positive first impression of PEI and being knowledgeable in complex scheduling scenarios and insurance plans. This includes meeting with patients, answering calls, entering demographic information, scheduling appointments, and providing appointment instructions to patients. The Patient Counselor is also responsible for patient education for recommended upgrades by the surgeon.

Essential Duties And Responsibilities

• Schedule surgical patients as assigned by management in a clinic setting.
• Create consistency in the patient experience through.
• Conduct patient consultations for products and services recommended by the surgeon.
• Maintain strong knowledge on current services and products available for patients.
• Obtain and enter accurate patient demographics, including insurance information.
• Complete patient registration at the time of scheduling and give tentative surgical date.
• Coordinate patient care, ensuring accuracy of referrals for surgery by obtaining approval from providers and scheduling surgery and all post-operative appointments.
• Request medical clearances as required for patient
• Schedule and coordinate post-op visits, A-scans, IOL measurements and Pentacams.
• Request Cornea tissue from the eye bank and verify delivery time to coordinate with surgery. Follow up with Tissue Bank to confirm delivery.
• Inform Surgery Center of any upgraded/premium services being added.
• Complete and fax medical clearance requests to PCPs when indicated.
• Maintain patient portal questions regarding scheduling and registration and contact patients back to schedule their requested appointments.
• Receive and complete all tasks sent through the Electronic Health Records.
• Prepare surgical charts and surgical paperwork.
• Coordinate co-management services.
• Facilitate strong communication with the surgery team and ASC Surgical Coordinators. Partner with ASC Coordinators to track and reschedule all cancellations and no shows.
• Schedule and reschedule surgical patients as needed for your designated clinic for all Physicians.
• Manage assigned surgeon’s ASC schedule and preferences to maximize block time at the ASCs ASC. Keep close communication with surgeons regarding their schedules.
• Arrange co-surgeries and complex surgeries and procedures with external medical facilities.
• Maintain surgery cancellation list and follow up with patients that need to be rescheduled.
• Monitor voicemail on a regular basis to ensure patient’s needs are met in a timely manner.
• This is an in-office position, remote work is not available.
• Other duties as assigned.
  
  

Education And/Or Experience

High school education with one-two years related experience and/or training or equivalent combination of education and experience with a high focus on customer service, insurance plans, and medical background. Ophthalmology experience a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

SUPERVISORY RESPONSIBILITY

This position has no direct reports or supervisory responsibilities.

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Pay Range $21.00 - $25.00