Switchboard Operator

Looking for a full-time position? This is an opportunity to work in an onsite call center environment with a supportive and team-oriented work environment.

Selling Points:

• Inbound calls only
• Work at a premier medical facility
• Help support our veterans
• Facility is accessible

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Houston, Texas.

Essential Duties and Responsibilities

• Schedule - Sunday, Monday, Tuesday, Wednesday, Thursday, 08:00 A.M. - 04:30 P.M.
• Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.
• Transfers call accurately, quickly, and efficiently for customers.
• Maintains an above-average attendance record.
• Follows established standard operating procedures

Qualifications/Requirements

• A high school diploma is required.
• At least one year of call center experience is required.
• Can be a team player.
• Can work without direct supervision.
• Can work well with medical staff, veterans, and the elderly.
• Has a good work ethic
• Outstanding verbal communication skills (phone etiquette).
• Detail-oriented, can multi-task, and is highly organized.
• Strong Microsoft Office skills.
• Must be flexible

Previous military encouraged to apply

Must be able to pass an extensive background check