Healthcare Coordinator

WellMed, part of the Optum family of businesses, is seeking a Healthcare Coordinator to join our team in San Antonio, TX.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

The Healthcare Coordinator is responsible for successfully supporting patients with high risk health conditions to navigate the healthcare system. The role includes assisting in developing patient empowerment by acting as an educator, resource, and advocate for patients and their families to ensure a maximum quality of life. The position involves interaction and collaboration with multidisciplinary care teams, including physicians, nurses, pharmacists, and other educators to support the transition of care process.

Position Highlights & Primary Responsibilities:

• Works with providers and clinic staff to identify patients at high risk through transitions of care, supporting the market initiative of reducing utilizations, including ER visits, hospital admissions, and hospital readmissions.
• Supports longitudinal care of patients with chronic care conditions by:
  • Performing assessment of health conditions.
  • Initiating medication reconciliation for PCP to complete.
  • Conducting Motivational Interviewing and Self-Management Goal setting.
  • Providing patient education.
• Supports transition of patients with chronic care conditions from inpatient to outpatient setting by:
  • Performing assessment of transitional needs.
  • Initiating medication reconciliation for PCP to complete.
  • Establishing and reviewing contingency plan and 24/7 patient support availability.
  • Providing patient education in a self-management format.
  • Completing 3 in 30 on all high risk members experiencing a discharge.
  • Ensuring a 7 calendar day follow up with PCP post discharge.
  • Assisting with post discharge needs such as prescriptions, transportation, DME, appointments by creating and following up on social work referrals.
  • Referring to case management for complex case needs, longitudinal needs, and/or disease management.
• Coordinates with providers to establish or update plan of care.
• Performs accurate and timely documentation in the electronic medical record.
• Participates in daily huddles and Patient Care Coordination (PCC) meetings.
• Prepares accurate and timely reports for weekly meetings.
• Maintains continued competence in nursing practice and knowledge of current evidence-based practices.
• May perform clinical tasks within their scope of practice.
• Performs all other related duties as assigned.

Required Qualifications:

• Licensed Practical/Vocational Nurse with an active and unrestricted license to practice in the state of employment.
• Current BLS certification.
• 2+ years of experience in a physician’s office, clinical or hospital setting.
• Knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF, and IHD.
• Ability to interact productively with individuals and multidisciplinary teams.
• Proficient computer skills to work efficiently with electronic medical records.

Preferred Qualifications:

• IV Certification.
• Experience related to patient education and/or motivational interviewing skills and self-management goal setting.
• Experience with outbound patient telecommunications.
• Fluent written and verbal skills in English and Spanish.
• Excellent verbal and written skills.
• Solid interpersonal skills.
• Excellent organizational and prioritization skills.

Physical & Mental Requirements:

• Ability to lift up to 35 pounds.
• Ability to push or pull heavy objects using up to 35 pounds of force.
• Ability to sit for extended periods of time.
• Ability to use fine motor skills to operate office equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.

The hourly range for this role is $19.86 to $38.85 per hour. Pay is based on several factors including local labor markets, education, work experience, certifications, etc. UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution.