Admissions Concierge

Job Opportunity: Concierge

Facility: Charlotte Bay Rehab and Care Center

Position: Concierge

Shift: Full Time, 11 AM to 7 PM

Pay Rate: $22.50 per hour

What We’re Looking For:

We’re seeking candidates with true hospitality experience—think hotel front desk, entertainment coordinators, or customer service professionals who excel in creating engaging and comfortable environments. Skilled Nursing Facility (SNF) experience is a plus but not required. Most importantly, we’re looking for someone who can serve as a friendly, approachable point of contact, ensuring Residents feel cared for and their concerns are addressed promptly.

Your Responsibilities:

As the Admissions Concierge, you’ll ensure that each new Resident feels welcomed and supported. Your key responsibilities will include:

• Collaborating with Admissions and nursing teams to prepare for new Residents, ensuring their rooms are ready and equipped with essentials.
• Greeting and escorting new Residents to their rooms, presenting welcome baskets, and answering questions to help them settle in comfortably.
• Acting as a trusted friend and advocate, addressing Residents' needs, responding to concerns, and providing timely follow-ups.
• Supporting facility tours for prospective Residents and their families, assisting with room transitions, and facilitating Resident Council meetings.
• Preparing thoughtful gift bags for Residents transitioning back to the community.
• Maintaining daily progress updates for administrative staff to ensure seamless communication.
• Assisting with other duties as assigned by the Administrator to enhance the Resident experience.
  
  
  

What You Bring:

• Strong background in hospitality, customer service, or a similar people-facing role.
• Exceptional interpersonal and communication skills with the ability to build genuine connections.
• Mobility to move throughout the day and lift 5-25 pounds, as required by OSHA guidelines.
• Functional sight and hearing or appropriate prosthetics to meet the position’s requirements.
  
  
  

Why Join Charlotte Bay Rehab and Care Center?

We value our team members and offer:

• Comprehensive Medical and Dental Insurance to support your well-being.
• Enjoyable Company Benefits that enhance your work experience.
• Employee Recognition Programs to celebrate your hard work and dedication.
• A Collaborative Team Environment where your efforts make a meaningful difference.
  
  
  

Be the Friendly Face of Welcome and Care

At Charlotte Bay Rehab and Care Center, the Admissions Concierge is more than a position—it’s an opportunity to make Residents and their families feel at home from the very start. Apply today to join our compassionate, people-focused team and make a lasting impact!