Inbound Sales Coordinator

Kongsberg Discovery, a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology, and dedication

For inspiration and more info watch this video and visit: Kongsberg website

What We Can Offer You

• Competitive compensation packages
• Fully subsidized health & welfare benefits for employee (discounted costs for family members) with an option of a high deductible plan that includes an annual employer contribution towards your health savings account ($1500 for family, $750 for employee only, and prorated depending on date of hire)
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture
• International work environment and multidisciplinary team collaboration
• Professional and personal development and career opportunities
• We offer the possibility to work with sustainable and exciting solutions for the future
  
  

Position Summary

Kongsberg Discovery is seeking a dedicated and passionate Inbound Sales Coordinator to join our team. This role will involve working closely with Sales Representatives and Regional Sales Managers in handling after-market products and spare parts orders. Responsibilities include order entry, preparing customer quotes, internal coordination, and customer follow-up.

Key Responsibilities

Sales and Order Management: Process sales orders, prepare and follow up on quotes, and ensure customer satisfaction.

Customer Support and Issue Resolution: Handle and resolve complaints, provide technical and product information.

Data Management and Systems Coordination: Maintain customer and order information in ERP and CRM systems.

• Update and maintain customer and order information within our ERP system and CRM software, ensuring data accuracy and streamlined workflow.
• Collaborate with other departments and regional offices to ensure consistent service delivery and efficient order processing across different locations.
  
  

Cross-Department Collaboration: Work with logistics, procurement, and technical support to ensure on-time delivery.

Personal Attributes

• Passionate about delivering excellent customer service, with a proactive approach to meeting customer needs.
• Driven to achieve goals and perform well in both independent and team settings.
• Ability to manage multiple tasks efficiently, ensuring accuracy in order processing and customer follow-up.
• Collaborative and willing to work across multiple departments and locations to contribute to shared success.
• Open to gaining knowledge of KONGSBERG Discovery products, systems, and services, and staying updated on industry developments.
• Strong communication skills with a sensitivity to working in a diverse, multicultural environment.
  
  

Qualifications And Education Requirements

• Technical background, preferably with underwater products or systems
• Bachelor's degree or equal in a relevant field such as Oceanography, Marine Science or related
• Familiarity with ERP systems and Customer Relationship Management systems. Proficiency in Microsoft Office is essential.
• Ability to assess complex situations and find effective solutions for both customers and internal stakeholders.
• Ability to thrive and remain composed in a fast-moving global environment, with a strong capacity to manage competing priorities and deadlines.
• Familiarity with KONGSBERG Discovery products, systems, and services is a plus.
• A strong understanding of the technical aspects of underwater mapping products, hydrography, or marine technologies is an advantage
  
  

Preferred Skills

• Experience working with Microsoft Dynamics AX is a benefit.
  
  

Pay Range: $70,000 – $80,000 USD annually (DOE)

Work Location: Lynnwood, WA

(may have the opportunity of 2 days remote within commuting distance to Lynnwood)

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.