Front Desk Coordinator

About The Role

Brightline brings virtual and soon in-person behavioral and mental health care to families, when and where they need it. We are looking for a stellar Part Time Front Desk Coordinator who will support our Brightline members with admissions calls, scheduling, and other administrative requests while also being part of starting up a brand new in-person clinic. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and will be integral in helping us provide exceptional support to every member who accesses our services. Key responsibilities of this role include:

• Be the first person to welcome our patients and their families to the clinic and check patients in for their visits
• Answer phone inquiries for ad hoc questions before and during a member’s course of care and oversee daily clinic operations (the big picture and the nitty-gritty), including daily opening and closing duties as well as regular office upkeep
• Scheduling initial and ongoing appointments for members
• Ensuring a smooth patient experience by verifying that member paperwork has been completed and assisting with ongoing scheduling needs
• Supporting providers in-person and virtually with a variety of administrative tasks in clinic,
• Conducting insurance eligibility checks, billing and payment inquiries and collections, and assisting clinicians with completing prior authorizations when the need arises
• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
• Maintenance of clinic space (upkeep, light decor for special occasions, etc.)
  
  

This is a fully in-clinic role with the hours of 8am-2pm OR 12pm-6pm EST. Potential weekend rotational coverage will be needed (e.g., every other Saturday).

Why We Are Excited About You:

• A passion for our mission to redefine behavioral health for children and their families.
• A desire to create a one-of-a-kind patient experience and a background in providing excellent customer service.
• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
• Expertise with a wide variety of technology including email, EHR, scheduling tools and more. Comfort with figuring out technological systems that are new to you. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.
• Excellent interpersonal and communication skills (written and verbal) and a passion for providing families with a welcoming experience.
• Ability to revel in the details and commitment to following through on all tasks, simple and complex.
• Exceptional organizational skills as well as the ability to be flexible with what you work on and prioritize day to day
• Previous experience working in a medical office and/or familiarity with insurance billing are a bonus.
  
  

Total Rewards

• Financial Wellness: 401k
• Community & Perks: New York Brightspot to connect with other local Brightline employees, Company wellness events, Collaborative culture
  
  

This position is 100% onsite, part-time 20 hours per week. The target range for this position is $20-23/hour. Individual pay may vary from the target range and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected.

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.