Hybrid Cloud Operations Manager

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills and Knowledge

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Infrastructure - Cloud Operations team you lead efforts in designing, building, and migrating cloud infrastructure, focusing on technical resilience and disaster recovery. As a Manager, you lead teams and manage client accounts, emphasizing strategic planning and mentoring junior staff. You are responsible for developing IT resilience strategies, conducting workshops, and enhancing client resilience capabilities, while maintaining professional standards and embracing innovation.

Responsibilities

• Lead the design and implementation of cloud infrastructure solutions
• Guide teams in developing strategies for IT resilience
• Manage client engagements with a focus on strategic planning
• Mentor junior team members to enhance their professional growth
• Conduct workshops to improve client resilience capabilities
• Maintain exemplary standards in project deliverables and client interactions
• Embrace and promote innovative technologies and methodologies
• Foster a culture of continuous improvement and learning

What You Must Have

• Bachelor's Degree
• 5 years of experience

What Sets You Apart

• Master's Degree in Computer and Information Science, Information Technology, Computer Science, or Risk Management preferred
• Certification(s) from a leading cloud service provider (AWS, Azure, GCP)
• Certification(s) from a leading on-premises infrastructure provider (VMware, Nutanix Microsoft, NetApp, EMC, Cisco, Arista)
• Business Continuity Professional (CBCP)
• ITIL Certification
• Information Systems Security Professional (CISSP)
• Information Systems Auditor (CISA)
• AWS or Azure certifications related to resilience or infrastructure
• Excelling in communication and presentation skills