Hybrid Cloud & Operations Director

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Infrastructure team, you oversee multiple prominent client engagements, delivering quality and stakeholder satisfaction. As a Director, you set the strategic direction and lead business development efforts, making impactful decisions and maintaining executive-level client relations. You also develop and maintain senior-level client relationships, provide thought leadership during client discussions, and lead cross-functional teams to foster a culture of collaboration and innovation.

Responsibilities

• Set the strategic direction for prominent client engagements
• Lead initiatives for business development and growth
• Deliver quality and satisfaction in client projects
• Develop and sustain senior-level client relationships
• Provide thought leadership in client discussions
• Guide cross-functional teams to promote innovation
• Foster a collaborative and innovative team culture
• Maintain executive-level client relations and satisfaction

What You Must Have

• Bachelor's Degree
• 10 years of experience

What Sets You Apart

• Master's Degree in a related field preferred
• Certification(s) from a leading cloud service provider preferred
• Certification(s) from a leading on-premises infrastructure provider preferred
• Relevant professional certifications preferred
• Experience in transformation initiatives for large organizations
• In-depth knowledge in IT infrastructure and cloud platforms