Operations Lead, Trust and Safety

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Kirkland, WA, USA.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in operations, Trust and Safety, policy, program management, or related fields.
• 1 year of experience in people management, leading a team.
  
  

Preferred qualifications:

• Master's degree or PhD.
• Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
• Experience in fraud investigation.
• Experience in Trust and Safety or developer relations.
• Experience in risk analysis or data analysis.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
  
  

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As the Trust and Safety Operations Lead, you will play a key role in ensuring the safety and quality of apps on the Google Play Store, specifically for non-mobile platforms. You will manage enforcement workflows, ensuring apps meet Google's standards.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $156,000-$234,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Oversee the efficiency and effectiveness of app review workflows.
• Identify and implement process improvements to streamline and automate operational processes, and collaborate with product, engineering, and other teams to design, plan, and execute key projects.
• Develop and implement strategies for seamless launch of new app tests, features, and policy updates.
• Manage external vendors to ensure high-quality reviews of new app submissions.
• Analyze operational data to extract insights.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .