Mobile Medical Assistant

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff, and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The Certified Medical Assistant for the Mobile Team performs a variety of healthcare screening activities to assist providers in conducting quality clinics, including administering injections, diagnostic testing, phlebotomy, quality surveys, and various other procedures. Delivers exceptional customer service and maintains established quality control standards. This position will work directly with our quality mobile team, contracted physician groups and staff in the respective markets as assigned.

Primary Responsibilities:

• Performs all duties within the scope of a Certified Medical Assistant (procedures, injections, diagnostic testing, phlebotomy)
• Coordinates healthcare screening results as directed by providers, company standards, and policies
• Travels with the mobile team to clinics and centralized locations to conduct screening clinics to support contracted physician network
• Rooms patients according to company standards
• Follows all physician office guidelines while conducting screening clinics onsite at contracted physician clinics
• Arrives to all clinics at least 15 minutes early to introduce the team to the office staff and set up equipment in the exam room designated for clinic
• Organizes onsite clinics to ensure all equipment and supplies are on hand and set up in the exam rooms prior to receiving patients for screening appointments
• Performs and completes all quality program health screenings per required metrics. Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Processes appropriate documents in an organized and accurate manner and copies all physicians on patient results and quality forms submitted
• Reviews all patient screening forms to ensure all outstanding healthcare screenings are performed and reviews medical records and collects referral information for colon screenings, DM eye exams, mammograms, and labs
• Records patient care documentation in the medical records accurately and according to company policy
• Conducts post audits on all information submitted to quality program to make sure information is complete and presented within the guidelines. Any items rejected due to noncompliance will be researched and resubmitted according to guidelines
• Reviews all medical information, test results, and survey questions prior to the patient leaving to ensure all information is captured
• Presents abnormal results to the provider promptly to ensure there is not an emergent condition that needs immediate attention
• Post clinic preparation of mobile team charts for faxing, filing, and forwarding to the PCP offices
• Compiles results and enters information into utilization reports for submission to management
• Works as a liaison between mobile team, physician business managers, and contracted PCP offices to ensure all patient information is reported accurately and is completed. Offers solutions to improve quality goals
• Coordinates with the providers and contracted PCP groups to ensure timely submission of their screenings to the DataRaps department
• Maintains confidentiality of all materials handled within the department as well as proper release of patient information at all times
• Maintains certifications (MA and CPR) and quality control standards
• Participates in marketing events as determined by business need
• Performs all other related duties as assigned

Required Qualifications:

• High school graduate or GED equivalent
• Current, nationally recognized Medical Assistant certification or registration required or must obtain the designation within 180 days of employment hire date
• Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
• Knowledge of medical terminology
• ICD-10 and CPT coding
• Basic computer literacy
• Proven ability to react calmly and effectively in emergency situations
• Proven good communication and customer service skills
• Proven flexible and adaptable to change
• Reliable transportation for daily travel to various clinics as assigned
• Valid drivers license within the state of work
• Ability to travel frequently within assigned market
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program
• 1+ years of experience as a Medical Assistant
• 1+ years of related experience in a medical setting
• Bilingual (English/Spanish)

Physical & Mental Requirements:

• Ability to lift up to 50 pounds
• Ability to push or pull heavy objects using up to 100 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids

The hourly range for this role is $19.00 to $25.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).