Vice President of Operations

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart! TrueNorth is seeking a Vice President of Operations – Transportation Division with deep expertise in the industries we serve to join our team in Cedar Rapids, IA.The ideal candidate will contribute to a positive client experience for internal and external clients. The Vice President of Operations will also be responsible for developing operational strategic plans which align with divisional and producer objectives.

About TrueNorth Companies

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For over twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (PTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule
  
  

Essential Job Functions

• Develop a "best in class" client service platform, educate and implement consistently, including managing the packaging, templates, materials and evaluating annually to ensure continuous improvement
• Work with the operations leadership and the learning & development teams to develop and document training programs and materials for internal and external users
• Oversee the evaluation of workflows and processes in order to accurately align resources according to matrix, improve efficiency and improve the client experiences
• Define service personnel roles, expectations, and goals and work with colleagues to develop metrics and benchmarks to ensure efficiencies, quality, service and cost-effective management of resources
• Monitor key performance indicators, while ensuring attainment of objectives and taking corrective action as necessary
• Coach the leadership team as they work with service personnel, who are unable or unwilling to achieve service standards, follow procedures or demonstrate core values in the division/location
• Develop operational strategic plans and initiatives to advance the divisional missions and objectives
• Determine expense budgets and establish cost controls to maintain financial objectives as economic conditions fluctuate
• Develop, document and monitor succession planning for service personnel
• Leverage systems and technology to improve administrative processes, the client experience and achieve maximum efficiency
• Develop & implement individualized technical training for internal and external partners based on job function
• Administration of service personnel reviews, scheduling Personal Development Plans (PDP) and ongoing management
• Be able to concisely articulate plans at a strategic level
• Consistently stay up to date on Benefits, property, and casualty related issues and communicate updates to the division, as necessary
• Attend monthly Operations meetings with COO and/or other Operations Leaders to understand and successfully implement corporate initiatives within the division/location
• Timely complete and administer performance reviews for division/organizations staff, which includes managing compensation and variable compensation within HR guidelines
• Serve on the Operations Leadership Team and understand challenges and opportunities, make collective decisions and successfully implement
• corporate strategies within the division/location
• Travel to and collaborate with regional offices as needed to ensure alignment in processes, initiatives, and practices
• Motivate, inspire, support, develop, and lead direct reports, while addressing concerns and coaching them, when necessary
• Perform other duties as assigned
  
  

Credentials

• A four-year degree in Business, Finance or related field preferred
• Six years of experience in property and casualty and insurance operations preferred
• Four years of prior management preferred
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• TrueNorth Companies
• Licensing as required
  
  

Skills: The ideal candidate for the Vice President of Operations at TrueNorth should possess a diverse set of skills to effectively manage and lead the team. Key skills include strong analytics capabilities to interpret data and make informed decisions, collaboration to work seamlessly with various departments, and confidentiality to handle sensitive information with discretion. The candidate should excel in conflict resolution to address and resolve issues, have a customer focus to ensure client satisfaction, and demonstrate effective delegation to manage tasks efficiently. Flexibility and the ability to multi-task are essential, along with strong organization and problem-solving skills. The candidate should also have experience in project management, relationship management, and influence to drive initiatives and inspire the team. Additionally, self-motivation, positivity, and respect are crucial traits to foster a positive work environment and achieve organizational goals.

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!