Production Support Analyst

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Production Support Analyst - 306033

About The Role

As a Production Support Analyst, you will be responsible for providing technical support and assistance to ensure the smooth operation of production systems and processes. You will play a key role in identifying and resolving issues, implementing solutions, and optimizing production workflows to maximize efficiency and productivity.

Essential Job Responsibilities

• Provide technical support and troubleshooting assistance to production teams to resolve issues related to production systems, equipment, and processes.
• Monitor production systems and processes, identifying potential issues, and implementing corrective actions to minimize downtime and maintain optimal performance.
• Collaborate with cross-functional teams, including IT, engineering, and operations, to address production-related issues and implement solutions to enhance efficiency and effectiveness.
• Analyze production data and performance metrics to identify trends, patterns, and opportunities for improvement, and make recommendations for process enhancements and optimization.
• Develop and maintain documentation, procedures, and training materials to support production operations and ensure compliance with standards and protocols.
• Participate in the testing and implementation of new production systems, software, and equipment, ensuring compatibility, functionality, and performance meet requirements.
• Provide training and support to production staff on the use of production systems, tools, and technologies, promoting best practices and ensuring effective utilization.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in production support, and make recommendations for continuous improvement and innovation.
• Adhere to all safety protocols, regulatory requirements, and company policies to ensure a safe and compliant working environment for production staff.
• Perform other duties and responsibilities as assigned to support the overall objectives of the production support team.
  
  

Qualifications

• Bachelor's degree in computer science, information technology, engineering, or a related field preferred, or an equivalent combination of education and relevant experience.
• Proven experience in production support, technical support, or a similar role within a manufacturing or production environment.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
• Proficiency in analyzing data and performance metrics to identify trends, patterns, and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical information to non-technical audiences.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Experience with production systems, equipment, and processes, including manufacturing execution systems (MES) and supervisory control and data acquisition (SCADA) systems, preferred.
• Knowledge of industry standards, regulations, and best practices in production support and operations.
• Familiarity with software development methodologies, ITIL framework, and incident management processes is a plus.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Flexibility to work occasional evenings, weekends, or holidays as needed to support production operations and meet business requirements.
  
  

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. Duties, responsibilities, and activities may change or be modified at any time with or without notice.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.