Tech Lead Manager - Ads Growth, Customer Engagement

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Our team focuses on high-performance infrastructure, real-time APIs, and AI-powered recommendation systems to provide timely insights and automated diagnostics for our users. This role is an opportunity to work on cutting-edge engineering challenges, optimize cross-channel interoperability, and build the next-generation engagement platform.

Responsibilities

• Define and execute the technical vision and roadmap for scalable customer engagement solutions.
• Lead infrastructure and API development, ensuring cross-channel interoperability and high performance.
• Drive the design and implementation of AI-powered recommendation and diagnostic systems that enhance customer interactions.
• Mentor and grow an engineering team, fostering a culture of technical excellence and innovation.
• Collaborate with Product, UX, Data Science, and ML teams to develop AI-integrated engagement solutions.
• Establish best engineering practices for security, scalability, and reliability in AI-powered infrastructure.

Qualifications

Minimum Qualifications

• Experience in backend, infrastructure, or distributed systems engineering, with 3+ years in a leadership or tech lead role.
• Proven technical leadership experience, with a track record of managing and mentoring engineering teams.
• Expertise in designing scalable APIs, distributed systems, and real-time infrastructure.
• Hands-on experience with LLMs, NLP, and common ML techniques applied to engagement and personalization.
• Strong problem-solving mindset, with the ability to drive execution in cross-functional teams.

Preferred Qualifications

• With past experience focused on high-scale AI-driven engagement platforms.
• Experience in scaling engineering teams and fostering team growth.
• Deep knowledge of machine learning, recommendation systems, and predictive analytics.
• Cloud infrastructure expertise, including Kubernetes, microservices, and large-scale data processing.
• Experience driving A/B testing, optimization, and data-driven decision-making.
• Proven ability to make an impact at a company or industry level, such as contributing to open-source projects, publishing research, or defining industry best practices.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

The base salary range for this position in the selected city is $245520 - $529200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.