Leasing Consultant

We are Valiant Residential

We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.

At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit.

Job Summary:

The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.

Responsibilities:

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Position Requirements:

• Experience in working with the public and/or sales.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years experience in previous relevant customer service.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Education:

High School Diploma or Equivalent

Physical Requirements:

• Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
• Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs to show properties to prospective tenants.
• Must be able to lift up to 30 lbs. as needed.

Benefits:

• 3 Medical Plans to choose from (1 plan is free to team members)
• Dental
• Vision
• Life Insurance (free to team members)
• Voluntary Life Insurance and Ancillary plans for purchase
• 401k plan with Company match

Time Off:

• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay