Service Administrative Assistant

Oticon


Date: 3 days ago
City: Arlington Heights, IL
Contract type: Full time
The Service Administrative Assistant is responsible for managing installed equipment repairs and calibrations and plays a crucial role in fostering effective communication with both internal and external stakeholders, delivering top-notch customer service, and providing invaluable support to e3 Customers, the e3 Sales Team, and their e3 Service colleagues.

Responsibilities

  • Schedule customers for calibration appointments, installations, routine service, and emergency repairs.
  • Partner with Sales Admin to support the customer.
  • Provide technicians with pertinent information related to service calls.
  • Responsible for confirming technician appointments.
  • Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
  • Review and submit all service calls for invoicing, ensuring POs when needed, no pricing errors and the job does/does not require any follow up appointments.
  • Schedule, coordinate, and track all in-house and manufacturer repairs.
  • Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names and email addresses.
  • Maintain files; ensuring all service paperwork is filed correctly and accessible as needed.
  • Maintain updated and accurate price lists to ensure all parts and service are quoted/billed correctly.
  • Serve as local office contact for receiving and shipping of parts.
  • Support new prospect/customer initiatives.
  • All other duties as assigned.

Qualifications

  • Team player with a positive attitude.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to foster a collaborative and efficient work environment.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledge of Salesforce and Navision or other ERP system.

Education And Experience

  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • At least one-year related administration experience required.
  • Previous customer service experience

Travel

  • 10% - Occasional travel to home office and annual conferences.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.

#e3

#IND2

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