Appointment Specialist

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Appointment Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As an Appointment Specialist, you will be responsible for processing the pre-registration for new patients to Cleveland Clinic, verifying insurance eligibility and scheduling consults and follow-up visits.

A caregiver in this position works days, from 8:00am—5:00pm.

A Caregiver Who Excels In This Role Will

• Preregister new patients to the Cleveland Clinic, following the specific guidelines.
• Determine correct physician within the specified department with the correct insurance and credentialing.
• Verify patient insurance eligibility to procure referrals for HMO patients seeing specialists.
• Schedule appointments requested through the Cleveland Clinic WEB site.
• Meet standards related to call responses, accuracy and customer service.
  
  

Minimum Qualifications For The Ideal Future Caregiver Include

• High School Diploma.
• Phone, Typing computer and Internet skills.
• Excellent interpersonal skills to communicate effectively with internal and external personnel and strong oral and written communication skills.
• Can work with patients, physicians, and interoffice personnel in a positive and productive manner.
• Must multi-task.
• Must speak clearly and succinctly for the customer to answer questions and comprehend instructions.
  
  

Preferred Qualifications For The Ideal Future Caregiver Include

• College or technical training.
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements

• Able to relate to other health care workers and develop productive work relationships with peers and physicians.
• Projects a cooperative helping demeanor.
• Be able to perform under stressful conditions.
• Is flexible and able to adjust to changes in assignments. Able to work under minimal supervision, prioritizes workload and meet required deadlines.
• Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time. Must be able to walk about the department and lift and carry paper, notebooks up to 10 pounds without assistant.
• The occupant of this position spends almost 100% of his/her time in air-conditioned areas.
• The potential for exposure to blood-borne pathogens, body fluids or potentially infectious material is minimal to none.
  
  

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required for procedures.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.