QA Coordinator

Beautifully comprehensive skincare demands a deeper level of commitment—a commitment Crown Laboratories embraces wholeheartedly. As a privately held, fully integrated global skincare company, we are dedicated to developing and delivering a diverse portfolio of safe, effective scientific solutions designed to support lifelong healthy skin.

At the heart of Crown is our mission of Skin Science for Life , which serves as the cornerstone of our aesthetics and consumer skincare portfolios. This guiding principle underscores our unwavering dedication to partnering with consumers at every stage of their unique skin health journey.

But Crown is about more than science—it’s about people. Every Crown employee plays an integral role in a mission far greater than any single product. The impact we have on the lives of our consumers is profound, and their stories inspire us every day. They remind us that what we do matters, and together, we’re enriching lives in ways that resonate far beyond skincare.

Crown Laboratories, Inc. is currently recruiting for a QA Coordinator – QA Systems

This position will be located in Johnson City, TN - (On-Site)

Job Purpose Statement:

The Quality Assurance Coordinator supports multiple functions within the organization by ensuring goals and priorities for assigned quality and business-related functions are met. This position will focus on the quality management system (QMS) and be responsible for establishing opportunities that promote growth, improvement, and compliance for product quality and corporate goals. The primary responsibilities of this role will include, but are not limited to, quality system support, support the documentation authoring and upkeep of the Electronic Quality Management System EQMS (ETQ Reliance) including tracking and aiding documentation through the approval process, and help with the organization, cataloging, retention of physical records. Will also conduct investigations of customer complaints and participating and conducting continuous improvement initiatives (metric tracking and trending).

Primary Responsibilities:

• Support the document approval process in the EQMS.
• Investigation and assignment of customer complaints.
• Key Performance Indicators (KPIs) and metric generation
• Provides support and direction for quality related topics
• Ensures companies adherence to Good Manufacturing Practices (cGMP), procedural requirements and customer instructions
• Additional responsibilities will be assigned as necessary
  
  

Job Related Qualifications / Skills:

• Experience with Complaint handling, preferably in the pharmaceutical and medical device industry
• Strong understanding of the FDA, ISO, cGMP, etc., regulations and requirements
• Prefer a BS degree in a life science or engineering discipline (work experience may be considered in lieu of degree)
• Experience with Lean and Six-Sigma methodologies — Green or Black Belt certification is a plus
• Familiarity with KPI and metric development and tracking
• Minimum of 2 years’ experience, in a manufacturing or quality assurance role, in a highly regulated industry (medical device or pharmaceutical) preferred
• Successful interpersonal communication and meeting management skills
• Excellent organization and computer skills
• Must be able to work independently while demonstrating leadership and integrity qualities
  
  

Working Conditions/Physical Requirements:

This role is primarily an office position, where some lifting or physical excursion is required. At times, a flexible schedule may be required as demanded by project timelines.

NOTE: This job profile is intended to provide an overview of expected job duties and requirements. It is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

We offer a competitive benefits package including, health, dental, paid time off, vision, short/long term disability and 401(k) w/match.

Equal Opportunity Employer

Crown’s hero brands, among others, include:

Our Consumer Skincare division is proud to bring you PanOxyl , the #1 acne wash in the US ; Blue Lizard Australian Sunscreen , the #1 Pediatrician recommended mineral-based sunscreen brand; and Sarna , the #1 Dermatologist-recommended topical anti-itch brand and recipient of the National Seal of Acceptance from the NEA. In addition, our multiple award-winning StriVectin premium brand is clinically proven skincare for aging and changing skin.

Our Aesthetics division brings you SkinPen Precision, the first FDA-cleared microneedling device, and BIOJUVE , a significant innovation in the skincare industry designed to enhance the microbiome for healthier, younger-looking skin.

Crown Laboratories does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. All candidates must be submitted by approved Crown Laboratories vendors who have been expressly requested to make a submission by our HR team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Crown Laboratories HR team and such candidate was submitted to the Crown Laboratories HR team.