IT Support Associate - Level I - 2nd Shift

Description

We are looking for a talented IT Support Associate - Level I- 2nd shift to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Rocky Mount, NC.

In this role, you will make an impact in the following ways:

Enhancing IT Resource Availability : By ensuring IT resources are effective, efficient, and accurate, you'll help maintain smooth operations for end users.

Collaborative Problem Solving : Working closely with others, you'll contribute to a supportive team environment, fostering collaboration and shared solutions.

Customer Relationship Management : Acting as a point of contact for service-related inquiries, you'll build and maintain strong relationships with key customers and suppliers.

Efficient IT Support : Providing IT support according to documented processes ensures consistency and reliability in addressing user needs.

Issue Diagnosis and Resolution : Diagnosing and solving IT hardware or software issues, even with direction, will help minimize downtime and improve user satisfaction.

Hardware and Application Management : Your ability to install, configure, or manage IT hardware and applications will ensure users have the tools they need to perform their tasks effectively.

Incident Management : Using the Incident Management system to log and manage issues or requests will streamline support processes and improve response times.

Adaptability and Growth : Assisting with additional IT responsibilities as assigned will demonstrate your flexibility and willingness to grow within the role.

Responsibilities

To be successful in this role you will need the following:

Effective Communication : Develop and deliver clear, multi-mode communications that cater to the unique needs of different audiences. This ensures everyone understands the information being conveyed.

Customer Focus : Build strong relationships with customers and deliver solutions that are centered around their needs. This will help in gaining their trust and satisfaction.

Instilling Trust : Gain the confidence and trust of others through honesty, integrity, and authenticity. Being reliable and transparent will help you build strong professional relationships.

Self-Development : Actively seek new ways to grow and challenge yourself through both formal and informal development channels. Continuous learning will keep you updated and improve your skills.

Situational Adaptability : Adapt your approach and demeanor in real-time to match the shifting demands of different situations. This flexibility will help you handle various challenges effectively.

Incident Management : Maintain reported issues or requests via the Incident Management system, logging actions taken and tracking trends. This will help in managing and resolving issues efficiently.

Troubleshooting : Diagnose and resolve customer-identified issues by utilizing appropriate department standards. Effective troubleshooting will ensure customer satisfaction and minimize downtime.

Problem Solving : Use a systematic analysis process to solve problems and mentor others on effective problem-solving techniques. Implement robust, data-based solutions to prevent recurrence of issues.

Valuing Differences : Recognize and appreciate the value that different perspectives and cultures bring to the organization. Embracing diversity will enhance team collaboration and innovation.

Education, Licenses, Certifications

High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal or no work experience required.

Qualifications

Provides direct support for manufacturing applications & hardware. Works with local and external support groups as required for escalated issues and problem solving. Strong customer service-focused mindset required.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.