Account Manager

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The Tendit Difference

Tendit Group is a private equity-backed collective of best-in-class providers that, when combined, provide a full suite of external facilities services that improve curb appeal and keep properties fully operational. Our brands are the best at what they do in every city we operate in, leveraging years of experience and regional knowledge while representing the commitment to exceptional service that Tendit is known for. We have a unique approach in the marketplace, providing a complete package of services to building owners – a one-stop shop in a fragmented market. We are growing rapidly and have many opportunities for people who want to work hard and develop their careers with us. If this sounds like a place you'd like to be, we'd like to meet you!

Are you ready to join a team passionate about revolutionizing facility services? We're looking for individuals who are up for the challenge, want to make a difference, and are ready to take their careers to the next level. If this sounds like you, we can't wait to meet you!

Position Summary

The Account Manager uses prior sales skills and experience to develop and maintain prospects and existing customers. This role identifies, engages, sells, and manages ongoing relationships with business accounts, exhibiting high proficiency in educational and relationship selling. This position promotes and sells Tendit’s suite of facility services to new and existing commercial, industrial, and institutional accounts.

Key Responsibilities

• Prospecting and engaging new pursuits while fully developing a seed book of business.
• Happily picking up the phone just as quickly as sending an email.
• Scheduling and attending both in-person and virtual meetings.
• Expanding accounts by working with internal team members to craft solutions, meet customer’s expectations, and fully leverage each opportunity.
• Working with prospective customers in the local area and gaining trust will help us work toward a strategic solution that only Tendit can provide.
• Identifying customer needs and preferences and communicating them to internal team members to ensure customer satisfaction and team success.
• Cross-selling Tendit services to all accounts, increasing both revenue and account penetration.
• Partnering with internal departments to identify critical information, communicate the same information, and set appropriate customer expectations.
• Ensuring long-term customer retention through effective account management.
• Fully leverage customer success to increase referral business.
• Providing sales support to fellow team members and, in turn, supporting the organization’s economic growth plan.
• Attracting and developing new business relationships through active participation in local trade organizations and professional networking.
• Serving as a brand ambassador for the Tendit organization and all of its service offerings.
• Meeting or exceeding articulated sales targets monthly, quarterly, and annually.
• Develop & maintain strong, long-term relationships with customers, ensuring satisfaction & continued business.
• Act as the primary liaison between the client & the operations team, proactively identifying needs & ensuring timely service delivery.
• Expand the existing book of business by identifying opportunities to introduce additional services & solutions that benefit the client.
• Engage regularly with customers to assess needs, address concerns, & provide updates, ensuring a seamless client experience.
• Work closely with internal teams to ensure services are delivered efficiently & align with client expectations.
• Quickly address & resolve client concerns, providing solutions that enhance customer satisfaction & retention.
  
  

Qualifications

• High School Diploma is required.
• Minimum of three (3) to five (5) years of business-to-business sales experience required.
• Excellence in relationship-building skills.
• High confidence and ease in engaging existing clients and prospects alike.
• Strong sense of team and ability to work with internal partners.
• Thrives when talking with new people, fully understanding their business and its needs.
• Gets a rush out of closing a new account, then immediately looks for the next one when their new client has successfully transitioned.
• Panics when their sales pipeline is thin with prospects, then dives in to fix the problem.
• Experience developing and expanding accounts.
• Can overcome customer objections and negotiate terms.
• Strong written and verbal skills.
• Exposure to or experience in facilities management is preferred.
• An Existing facility's client base is a plus!
  
  

We’ve got you covered.

At Tendit, we recognize the dedication our employees bring every day. We offer a comprehensive benefits package to support your health, finances, and well-being.

• Medical, dental, and vision plans
• 401K Retirement Savings Plan with a match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Weekly
• Career progression in a rapidly growing company!
  
  

Compensation for this position is $60,000 - $75,000 annually depending on experience.

Tendit Group is an equal-opportunity employer. We work to build a culture that attracts a mix of talented, committed, and vibrant team members who bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!