Senior Manager of Quality Assurance & Data

Position: Senior Manager of Quality Assurance & Data

FLSA Status: Exempt, Full Time

Reports to: Executive Director

Primary Function

Under the general supervision of the Executive Director of Alameda Point Collaborative, the Senior Manager of Quality Assurance & Data is responsible for managing quality assurance and quality improvement practices across the agency.

This role requires adherence to professional ethics and established policies, as well as the ability to demonstrate initiative and exercise independent judgment. Other responsibilities include program monitoring and enhancement, program evaluation, and active participation in agency planning processes. Additionally, the Senior Manager plays a lead role in securing Medi-Cal certification for the organization, contributing to program design, and overseeing the implementation and ongoing management of all Medi-Cal practices. Furthermore, this position serves as the HMIS Agency Liaison, overseeing HMIS data as the HMIS Agency Liaison and is responsible for HMIS data management and ensuring staff training in all applicable HMIS procedures.

Description Of Duties

• Collaborates with Program Managers/Directors to train staff in all HMIS practices, CalAIM documentation and billing practices.
• Ensures all client charts and practices are aligned with grant/contract management protocols and that client records are current, complete, and in compliance with all applicable internal and external regulations and policies.
• Facilitates ongoing assessments of documentation requirements throughout the agency to ensure that requirements are met utilizing the most efficient processes possible.
• Oversees all internal audits and grant/contract management activities.
• Provides scheduled and unscheduled compliance reviews of all programs.
• Delivers documentation training for newly hired program/services staff with a focus on quality of service and compliance terminology, tasks, and outcomes as they pertain to the greater context of the Agency's mission (i.e. the importance of documentation, the standards of documentation, how that interrelates with reimbursements for services, auditing, etc.).
• Serves as the HMIS in-house expert and Agency Liaison for both the Alameda County HMIS and the HMIS software vendor.
• Responsible for HMIS data management and staff training on all applicable procedures.
• Performs other job-related duties as assigned by the Executive Director.
  
  

QUALIFICATIONS & EXPERIENCE

• Five years' nonprofit leadership/management experience
• Developing and implementing staff training materials and presentations
• Two years of outcomes and evaluations work
• Data management and reporting expertise
  
  

ESSENTIAL FUNCTIONS & SKILLS

• Strong organizational skills, effective monitoring and documentation skills
• Advanced computer skills including MS Excel, Word, PowerPoint, and other applications
• Effective communication
• Advanced writing skills
• Management skills
• Training skills
• Ability to interact well with staff as well as outside agencies and resources
• Ability to develop and implement guidelines, protocols, and best practices
  
  

This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Benefits Of Joining The Apc Team

• Opportunities for professional development and growth are available within our organization
• Full-time employees receive 100% paid medical premiums
• Employees are provided with $50,000 in Life Insurance and Long-Term Disability coverage
• 12 observed holidays throughout the year
• 8 floating holiday hours, sick time accrual is set at 96 hours, and vacation accrual begins at 80 hours annually, increasing with tenure.
• Access to our Emergency Assistance Program (EAP) services.
• Receive free AC Transit Easy Pass for public transportation.
  
  

APC is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, APC participates in the E-Verify program, as required by law.

APC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.