Patient Access Specialist

Qualifications

High School Diploma or GED (Required)

2 year / Associate Degree in in a related field (Preferred)

Work Experience

1+ years Health related field (hospital or Physician's office) (Preferred)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) within 15 months of hire

Previous Certified Patient Account Representative (CPAR) certification acceptable

Essential Functions

Must be proficient in time management and identifying priorities.

Analyze and disseminate physician orders to appropriately match services to the planned admission.

Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient.

Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).

Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.

Additional Duties

Adheres to the hospital and departmental attendance and punctuality guidelines.

Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.

Performs other duties as required and completes all job functions as per departmental policies and procedures.

Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).

Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.

Wears protective clothing and equipment as appropriate.