Technical Support Specialist

Job Description Summary

Technical Support Specialist working in the CSC organization taking incoming customer technical calls.

Job Description

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our MedTech products— to find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Summary:
The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. This position facilitates customer understanding of equipment operation, basic troubleshooting and preventative maintenance, and involves gathering information and feedback from end users regarding product performance and quality issues, communicating back to engineering and other departments as necessary. The Specialist serves as the liaison between the customer, sales representatives, service department, and manufacturing.

Responsibilities:

• Responsible for providing clinical training to customers on all CareFusion products, including product operations, maintenance, and safety guidelines.
• Conducts installation and clinical training at customer sites.
• Assists with new product evaluations and trials.
• Communicates customer complaints and issues to the appropriate internal departments.
• Gathers data and feedback from end-users regarding product performance and quality issues.
• Prepares reports detailing feedback received from customers.
• Provides follow up with customers to ensure satisfactory resolution of problems/issues.
• Works closely with customer success and field service to ensure customer needs are met.
• Maintains current knowledge of products, features, and competitive advantages.
• Optimally applies training resources to ensure proficiency in all aspects of training.

Requirements:

• Bachelor’s degree preferred or minimum of three years call center experience.
• Experience working directly with customers and healthcare professionals.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Demonstrated computer literacy including Microsoft Office Suite.

At BD, we prioritize on-site collaboration to foster creativity and innovation essential in the fast-paced healthcare industry, requiring a minimum of 4 days of in-office presence per week. Remote or field-based positions will have different arrangements indicated in the job posting.

For certain roles at BD, employment is contingent upon proof of full COVID-19 vaccination, with testing available in some locations under BD's Workplace Accommodations Policy.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions, encouraging you to bring your authentic self to work, helping each other be great, doing what’s right, and learning every day.

We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture where you can learn, grow, and thrive, and find satisfaction in contributing to a better world.

To learn more about BD visit bd.com/careers