Assistant General Manager

Job Title: Assistant General Manager

Reports to: General Manager

Contract type: Permanent, full-time

Hours: Mon-Fri as required, weekends and holidays as needed

Location: Springfield, MO

About The Springfield Cardinals

The Springfield Cardinals, Double-A affiliate of the St. Louis Cardinals, deliver top-notch baseball and community engagement at Hammons Field. As a vital part of the Cardinals’ player pipeline, they bring fans closer to the future of the game. The Springfield Cardinals are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through best practices, professional management, innovation, and investment.

Position Overview

The Springfield Cardinals are seeking a responsible, highly motivated, and creative individual to assist in managing all aspects of the day-to-day operations of the Cardinals commercial functions.  The Assistant General Manager will be a fundamental member of the Club’s leadership team, working strategically with the General Manager to hit aggressive revenue goals on a yearly basis.  This role will be responsible for creating and implementing short-term and long-term strategies for ongoing success, while providing support and guidance to current staff.  This position reports directly to the General Manager.

Essential Duties & Responsibilities

• Manage and develop marketing, ticketing, corporate partnership & merchandising departments; communicate effectively across all departments to efficiently provide synergy while setting strategic sales goals to hit team revenue budgets.
• Strong marketing background with expertise in external communications, fan experience, social media, branding, and ad placement. Ability to promote both sales initiatives and the overall ballpark experience while driving trackable revenue growth..
• Deliver on individual and team revenue goals through the selling of integrated partnership packages to meet client’s objectives. 
• Develop and maintain strong, lasting relations with key stakeholders, corporate partners & season ticket members. 
• Oversee all sales efforts and reporting for MLB and Diamond Baseball Holdings (DBH). 
• Foster a collaborative working relationship with the DBH executive staff to improve sales strategies, processes, and procedures. 
• Develop a positive team culture aligned with the overall team/corporate vision, mission, and core values. 
• Ensure the team effectively leverages internal support such as integrated marketing and digital assets to drive sales.
• Develop, implement, and review strategic business plans, including sales/financial performance and new inventory development.
• Assist in annual budget creation and implementation by developing annual sales plans and operating budgets to achieve revenue and profitability growth targets in all departments.
• Assist in managing departmental expenses according to the team’s annual budget. 
• Support partners and fans in the stadium at games and other events. 
• Help recruit, manage, and train all support staff. 
• Develop and implement business building promotions.
• Other duties assigned by team General Manager or DBH. 
  
  

Minimum Qualifications

• Previous management or supervisory experience with a sports organization and a demonstrated track record of performance in areas including ticket & sponsorship sales. 
• Evidence of planning acumen and of being a strategic thinker with the ability to develop and implement processes and plans. 
• Proven record of proactive planning and big picture reasoning
• Ability to delegate tasks and hold staff accountable staff to desired goals
• Well-developed influencing, persuasion, and negotiation skills. 
• Working knowledge of Microsoft Dynamics/CRM a plus. 
• Exhibits a collaborative management approach. 
• Communicates clearly and effectively, possesses advanced collaboration, relationship building and people skills. 
• Loyalty to the brand, fellow co-workers, and the overall organization.
• General understanding of the Springfield market and surrounding areas. 
• Willing to work non-traditional hours (nights, weekends, holidays). 
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Excellent organizational and project management abilities.
• Ability to prioritize workload and solve problems quickly.
• Expects highest quality performance from self and others.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.